Finance and Business Support Officer

Citizens Advice Telford and the Wrekin; Telford; Hybrid; GBP 25,000 - 27,000; Part time

Job summary

Citizens Advice Telford and The Wrekin is recruiting a Finance and Business Support Officer for flexible, remote working. The role involves day‑to‑day bookkeeping, invoicing, payments, and account reconciliations, supporting the Finance Manager and Chief Executive.

You will also handle HR records, policy registers, and information requests, with supervision and training provided. The position is permanent, subject to funding, with 15‑22.5 hours per week across three to four days.

Qualifications

• Experience in finance, bookkeeping or accounts administration.
• Ability to manage competing priorities with accuracy and confidentiality.
• Comfort with finance systems like QuickBooks or similar software.

Responsibilities

• Carry out day-to-day bookkeeping, process invoices and payments.
• Reconcile accounts and maintain accurate financial records.
• Provide wider business administration support to the Finance Manager and Chief Executive.
• Support HR records, policy register, and routine information requests.
• Assist Senior Management Team with projects and deadlines.

Skills

Bookkeeping

Finance systems

Attention to detail

Prioritisation

Communication

Education

AAT qualification

Tools

QuickBooks

Job description

Closing date: 16 th October 2026
Location: Remote
Salary range: £25,430 to £27,000 per annum pro rata
Hours: 15-22.5 hours per week, worked flexibly across three to four days
Contract: Permanent, subject to funding.

Citizens Advice Telford and The Wrekin is looking for a Finance and Business Support Officer to strengthen its finance and administrative systems.

This is a varied and flexible role providing accurate and timely support to the Finance Manager and Chief Executive. You will help the organisation run effectively by carrying out day-to-day bookkeeping, processing invoices and payments, reconciling accounts, maintaining accurate records and providing wider business administration support.

The role also includes supporting HR record-keeping, maintaining the organisational policy and procedure register, responding to routine information requests and assisting the Senior Management Team with agreed projects and deadlines. You will receive regular supervision and relevant training to help you develop your knowledge, confidence and responsibilities.

About you

We’re looking for an organised, approachable and reliable person with practical experience of finance, bookkeeping or accounts administration. You will have excellent attention to detail, be able to manage competing priorities and communicate confidently with colleagues and external contacts.

You should be comfortable using finance systems such as QuickBooks or similar accounting software and have an AAT qualification, or equivalent relevant knowledge and experience. You will be able to work independently and as part of a small team, handle confidential information appropriately and demonstrate a commitment to equality, inclusion and the values of Citizens Advice.

Experience of charity finance, HR records, policy administration, wider business support or working within the voluntary and community sector would be an advantage

Interview date:

On or around 22 nd October 2026