Finance Administrator

MaxAd Recruitment Ltd; Lancashire; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established charitable organization in the UK is looking for a detail-oriented Lottery Administrator to join its operations team. In this office-based role, you will handle critical tasks including processing lottery draws, managing supporter data, and ensuring compliance with regulations. Ideal candidates will possess excellent attention to detail and have experience in finance or administration. If you are organized and passionate about supporting good causes, this opportunity is for you.

Qualifications

• Experience in a finance or administrative role.
• Excellent attention to detail.
• Confident communicator with strong verbal and written skills.

Responsibilities

• Carry out weekly and ad-hoc lottery draws using internal systems.
• Handle inbound calls and emails from supporters regarding subscriptions.
• Accurately enter supporter and payment details into CRM systems.
• Ensure all forms and physical data are handled in line with GDPR.

Skills

Attention to detail

Customer service experience

Proficient in Microsoft Office

Organisational skills

Communication skills

Tools

CRM systems

Job description

£26,750 - £27,500 + Training

Are you an organised, finance-focused and detail-driven administrator who enjoys working with processes, data, and people? Would you thrive in a friendly, purpose-led team supporting charity partners across the UK? If so, this could be the ideal next step in your career.

A well-established and growing organisation that manages weekly lotteries on behalf of charitable clients is looking for an attentive and professional Lottery Administrator to join its operations and client services team. This is an office-based role where accuracy, compassion, and consistent service are at the heart of everything you do.

You’ll handle a variety of essential tasks, from processing weekly draws and managing supporter data to answering queries and ensuring all activity meets strict compliance standards. If you’re someone who takes pride in doing things properly and enjoys contributing to meaningful causes, you’ll feel right at home here.

Key Responsibilities

• Carry out weekly and ad-hoc lottery draws using internal systems.
• Follow all draw procedures accurately and document activity per regulatory requirements.
• Prepare and verify draw files and client reports to agreed specifications.
• Handle inbound calls and emails from supporters regarding subscriptions, payments, and account changes.
• Make outbound calls where needed to gather additional information or resolve queries.
• Log all interactions within agreed SLAs, escalating where appropriate.
• Open and process incoming post, including cheque payments and postal entries.
• Accurately enter supporter and payment details into CRM systems.
• Ensure all forms and physical data are handled and stored in line with GDPR.
• Process debit/credit card payments via secure payment systems.
• Monitor and flag failed or unusual transactions.
• Support payment reconciliations as required.
• Follow internal SOPs and adhere to LCCP requirements.
• Conduct data accuracy checks and maintain high-quality administrative standards.
• Maintain thorough, audit-ready records at all times.

Skills & Experience

• Experience in a finance or administrative and/or customer service role.
• Excellent attention to detail and the ability to follow structured processes.
• Confident communicator with strong verbal and written skills.
• Proficient using Microsoft Office (Word, Excel, Outlook, SharePoint, Teams, PowerPoint).
• Comfortable with CRM systems and accurate data entry.
• Able to handle sensitive information with professionalism.
• Strong organisational and time-management skills.
• Experience in a regulated environment (e.g. fundraising, financial services) – Desirable.
• Understanding of GDPR and PCI compliance – Desirable.
• Familiarity with lotteries or charitable giving operations – Desirable.

If you're an organised, reliable administrator who enjoys structure, accuracy and supporting good causes, we'd love to hear from you. Apply now!