Final Mile Territory Manager FTC

Hermes; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Evri is hiring a Final Mile Territory Manager in Belfast to lead service across Delivery Units, drive performance, and resolve issues in real time using digital dashboards. You will motivate couriers, engage partners, and work with internal teams to keep parcels moving safely and on time.

This fixed-term, full-time role requires strong leadership, analytical thinking, and the ability to manage budgets and multi-site operations while maintaining high customer satisfaction.

Qualifications

• Analytical mindset and ability to prioritise effectively.
• Strong planning and organisational skills as you manage multiple sites.
• Excellent communication across dispersed teams and stakeholders.
• Proven leadership capabilities with accountability and ownership.
• Proficiency with digital dashboards and IT tools.

Responsibilities

• Own service, cost, and performance across your Delivery Unit(s).
• Ensure on-time parcel flow with courier coverage.
• Analyse dashboards and Service Tracker to identify and resolve risks.
• Build relationships with EBPs, couriers, support teams and unions.
• Lead budget management with a focus on cost leadership and efficiency.
• Drive continuous improvement and proactive planning across operations.

Skills

Analytical mindset

Planning & organisation

Communication

Leadership

Problem solving

Tools

Digital dashboards

Job description

We’re Hiring! Final Mile Territory Manager Belfast

We’re hiring Fixed Term Territory Managers at our Madden Delivery Unit to help support our busiest time of the year

Location: Madden
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

Ready to Lead, Inspire, and Keep the Final Mile Moving?

If you thrive in fast-paced environments, love problem solving on the move, and want to make a real impact on parcel delivery across your region, this is your moment. Step into a role where no two days are the same, where your leadership keeps millions of parcels moving safely, efficiently, and on time.

About the Role

As a Final Mile Territory Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams.

This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.

Responsibilities as a Final Mile Territory Manager

• Own service, cost, and performance across your Delivery Unit(s)
• Ensure consistent, compliant, on-time parcel flow and courier coverage
• Analyse digital dashboards and Service Tracker to identify and resolve risks
• Build strong relationships with EBPs, couriers, support teams, and unions
• Lead budget management with a focus on cost leadership and efficiency
• Drive continuous improvement and proactive planning across all operations

To Be Successful in This Role You Will Require the Following…

Qualifications:

• Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)

Knowledge & Experience:

• Knowledge of the self-employed courier model
• Previous experience working in a customer-focused industry within a fast-paced operational role
• Strong planning and organisational experience

Technical & People Skills:

• Analytical mindset with the ability to prioritise effectively
• Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
• Strong communicator across a dispersed workforce
• IT proficient, including experience with digital dashboards

Interested? Here’s What You’ll Need to Succeed

• A strong analytical mindset with the ability to prioritise effectively
• Experience managing operational performance in a fast-paced environment
• Excellent communication skills across dispersed or remote teams
• Ability to motivate, influence, and engage multiple stakeholders
• Confident using digital dashboards, apps, and operational tools
• Solid organisational and planning skills — especially when working across multiple sites

If you’re motivated by building, shaping and delivering growth in a fast-moving commercial logistics environment, we’d like to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.