Store Floor Leader – Fashion, Home & Beauty

Marks & Spencer Group; Sefton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marks & Spencer in England invites applicants for a Team Manager role in Fashion, Home & Beauty. You’ll lead from the shop floor, set the pace, and push for standout service and strong commercial results while supporting your team.

You’ll be a confident, people-first leader who thrives in a fast-moving environment, coaches others, uses data to drive decisions, and embodies M&S behaviours to deliver value for customers and colleagues.

Qualifications

• Proven leadership experience in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfortable handling difficult conversations and leading through change.
• Willingness to embrace new ways of working and model inclusive service.

Responsibilities

• Lead from the shop floor to raise standards and deliver five-star service.
• Inspire and develop a multi-skilled team to achieve strong commercial results.
• Own standards, safety, availability and operational excellence.
• Use data and insights to inform decisions and drive performance.

Skills

Leadership

Retail experience

Data-driven decisions

Coaching & performance management

Communication & stakeholder management

Adaptability

Digital confidence

Customer service focus

Inclusion & M&S values

Job description

Marks & Spencer in England invites applicants for a Team Manager role in Fashion, Home & Beauty. You’ll lead from the shop floor, set the pace, and push for standout service and strong commercial results while supporting your team.

You’ll be a confident, people-first leader who thrives in a fast-moving environment, coaches others, uses data to drive decisions, and embodies M&S behaviours to deliver value for customers and colleagues.