Field Visual Merchandiser (South)

SPACE NK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Space NK is seeking a Field Visual Merchandiser to uphold luxury brand standards across our store network in the UK. You will plan, execute brand-aligned visuals, train store teams, and liaise between stores and VM/support teams to maintain premium visuals.

The role involves visiting 32 stores across the region, sharing feedback, and supporting new store openings and refits while aligning with company guidelines and commercial goals.

Qualifications

• 1–2 years of retail field experience.
• 1–2 years of visual merchandising experience desirable, within cosmetics is a plus.
• Excellent communication and collaboration with store teams and VM colleagues.

Responsibilities

• Act as the primary Visual Merchandising contact for stores in your region.
• Communicate and cascade VM guidelines through packs and ensure brand standards.
• Attend virtual meetings to review priorities and business updates.
• Lead and support visual installations for store openings and refurbishments.
• Balance creativity with commercial objectives to drive sales and elevate the brand.

Skills

Retail experience

Visual merchandising

Communication skills

Travel willingness

Tools

MS Word

Excel

PowerPoint

Job description

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Field Visual Merchandiser

ROLE OVERVIEW

The Space NK Visual Merchandising team is seeking a Field Visual Merchandiser to support the delivery of exceptional visual standards across the retail estate. This store-based role is responsible for planning and executing brand-aligned visual merchandising, ensuring a consistent and premium customer experience in line with Space NK's luxury positioning. Working closely with Retail Teams, the Field Visual Merchandiser will provide in-store support, training, and guidance, while acting as a key link between stores and the wider VM and support teams to maintain brand standards and communicate feedback effectively. The role will also involve supporting new store openings and refits on a rotational basis.

KEY ACCOUNTABILITIES

Visual Merchandising

• Act as the primary Visual Merchandising contact for stores within your region, building trusted relationships with Retail and Store teams.
• Supporting the VM team to communicate & cascade information to stores through visual merchandising packs and guidelines. Ensure the consistency of presentation and visual direction is maintained all stores.
• Attend regular virtual meetings with the VM Manager, VM Coordinator, and wider Visual Merchandising team to review priorities, projects, and business updates.
• Work closely with the VM Manager & VM Coordinators to ensure consistent execution of business priorities from a store-level.
• Partnering with the Retail & stores teams to follow company guidelines, ensuring all VM initiatives and styling direction is applied to the highest possible standard.
• Proactively manage & plan store visits.
• Provide timely and constructive feedback following store visits, ensuring actions and opportunities are clearly communicated and followed through.
• Commercially minded, with a strong understanding of wider business objectives and the ability to make decisions that support sales performance and enhance customer experience.

Store Refit/New Store Openings

• Attend and assist on new store set-ups, based on the needs of the business.
• Assist with pre-new store preparation, such as new orders and printing shelf layout and guidelines.
• Work collaboratively within a team in a fast-paced environment.
• Support visual installations during store openings, such as brand shelf layouts, dressing fixtures, and areas of the store.
• Lead and support visual installations, including brand adjacencies, category layouts, fixture dressing, signage placement, and merchandising execution.
• Work collaboratively with the store team to ensure VM standards are delivered efficiently and to company guidelines.
• Confidently share feedback & report in-store issues/challenges to the wider VM team within a timely manner to continually evolve best practices.

Stores

• Conduct regular store visits, proactively planning schedules based on business priorities, opportunities, and store performance.
• Coach, inspire, and develop store teams to confidently deliver and maintain visual merchandising standards in line with brand expectations.
• Deliver engaging in-store training for both new and existing team members, building visual merchandising knowledge, confidence, and capability.
• Work in partnership with Retail Area Managers and Store Managers to ensure visual merchandising principles are clearly understood and consistently applied.
• Confidently communicate and reiterating recent updates within the VM to store teams, such as guidelines & initiative updates.
• Support and advise store teams on brand adjacencies, category placements within the store layout, when requested.
• Consistently provide ongoing feedback, guidance, and practical support to store teams, empowering them to take ownership of visual standards.
• Balance creativity with commercial objectives, to ensure key product stories are highlighted & visual decisions support both brand elevation and drive sales performance.

Additional Responsibilities

• On occasion attend the Capper St office for touch-base meetings with VM Coordinator, VM Manager & wider VM team.
• Manage workload effectively while travelling and working independently across multiple locations.
• Provide additional support to the Retail teams to deliver in store visual standards across the portfolio.
• Actively support the VM team with updating store guidelines.
• Maintain accurate store information and visual communication resources.
• Contribute to ad hoc projects and initiatives that support the wider Visual Merchandising and Retail teams.

Store Locations

This is a field based role covering 32 Stores: Southampton, Bath, Bournemouth, Winchester, Brighton, Chichester, Exeter, Marlborough, Cardiff, Bristol, Cribbs Causeway, Cheltenham, Sevenoaks, Tenterden, Bromley, Tunbridge Wells, Canterbury, Bluewater, Blackheath, Lakeside, Cobham, Guildford, Weybridge, Farnham, Haslemere, Reigate, Windsor, Reading, Marlow, Henley, Richmond, Kingston Bentalls.

SPECIFICATIONS AND REQUIREMENTS

• 1-2 years of retail field experience
• 1-2 years of visual merchandising experience, within cosmetics is desirable.
• Willingness to travel across the UK and Ireland, working varying hours. (Possible overnight stays and late nights to meet the needs of the business).
• Flexible to work on off-site locations for store-set ups, carrying out physical work and support with occasional event set-ups.
• Strong organisational skills and ability to handle multiple projects simultaneously.
• Passionate about Visual Merchandising, retail trends, and creating exceptional customer experiences.
• Highly adaptable and comfortable working in a fast-paced, evolving retail environment.
• Collaborative team player with a positive, solutions-focused mindset.
• Detail-oriented with a strong sense of creativity and commercial awareness.
• Excellent communication and collaborative skills required for liaising with the Visual Merchandising team, Retail & store teams, and our customers.
• The ability to build professional working relationships.
• Working knowledge in MS Word, Excel and PowerPoint is essential.

You must be able to demonstrate the right to work in the UK to apply for this position.

Space NK are an equal opportunities employer.

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.