Field Test Systems Engineer – Customer Support

Averna Powered by Spherea; Cheltenham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Generous pension

Health care

27 days holiday + bank holidays

Life assurance & income protection

Job summary

Averna powered by Spherea is seeking a practical, technically capable Customer Support Technician to become the primary day-to-day representative at a major customer site near Cheltenham. You will embed within the customer’s operation, perform hands‑on electrical and mechanical work and act as the link between the customer and Averna’s engineering teams.

You will diagnose faults, upgrade issues with specialist support, and build long‑term relationships across organisations while identifying

Qualifications

• An HNC/HND or equivalent qualification in electrical, electronic or a related engineering discipline.
• Experience of fault‑finding on electrical or electronic systems to module level with component‑level diagnostic capability advantageous.
• Confidence using standard electronic instrumentation including DMMs, oscilloscopes and LCR meters.
• Strong practical wiring skills including looming, crimping, terminating and soldering.

Responsibilities

• Act as Averna’s primary day‑to‑day representative at the customer site and build strong working relationships with engineering, production, maintenance and other customer teams.
• Provide first‑line support for test systems and associated equipment including both Averna‑supplied systems and equipment originally supplied by others.
• Investigate faults and operational issues and establish the appropriate course of action.
• Diagnose faults to module level and, where appropriate, component level using standard electronic test equipment.
• Undertake electrical wiring, modification, repair and rework activities in accordance with customer requirements and approved engineering information.
• Read and interpret electrical schematics, wiring schedules, general arrangement drawings and other engineering documentation.
• Follow calibration, test and diagnostic procedures accurately and use the results to identify potential equipment failures.

Skills

Electrical engineering

Wiring skills

Fault diagnosis

Schematic reading

Customer-facing

Hands-on

Education

HNC/HND in electrical engineering

Tools

DMMs

Oscilloscopes

LCR meters

IPC-WHMA-A-620

Job description

Averna powered by Spherea is seeking a practical, technically capable Customer Support Technician to become the primary day-to-day representative at a major customer site near Cheltenham. You will embed within the customer’s operation, perform hands‑on electrical and mechanical work and act as the link between the customer and Averna’s engineering teams.

You will diagnose faults, upgrade issues with specialist support, and build long‑term relationships across organisations while identifying