Field Technician- Water Recycling

Anglian Water Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Personal health care

25 days annual leave

Company van + tools + PPE

Pension scheme

Bonus scheme

Flexible benefits

Flexible working culture

Life Assurance

Personal Accident cover

Employee discounts

Paid time off for sickness

Family leave package

Job summary

Anglian Water invites applications for a Field Technician in Water Recycling Services based in Cambridge. You will tackle sewerage network issues, operate jetting equipment and CCTV gear, and respond to incidents while maintaining safety and regulatory standards.

You'll work largely on your own with occasional team support, using handheld devices to record work and communicate with customers. A full driving license is essential, and you may be required to work out of hours as part of standby

Qualifications

• Good IT literacy and ability to operate handheld devices.
• Full driving license is essential; 4.5 tonne license could be advantageous.
• Strong communication and customer service skills.
• Willingness to work outdoors in all weathers and in confined spaces.

Responsibilities

• Operate a single-person high pressure water jetting unit and CCTV equipment.
• Investigate and resolve sewerage issues for customers at first contact.
• Respond to incidents and complete planned maintenance work.
• Accurately record feedback from site using IT systems.
• Work predominantly alone, with occasional support from internal/external colleagues.

Skills

IT literacy

Driving license

Customer service

Autonomous work

Handheld devices

Tools

Water jetting unit

CCTV equipment

Job description

Join our team as a Field Technician in Water Recycling Services, where you'll play a vital role in safeguarding the environment, public health and maintaining critical infrastructure. You'll tackle issues in our network including blockages, odours, flooding and incidents. You'll deliver exceptional service levels to our customers while adhering to environmental regulatory standards. As part of our standby roster, you'll be ready to tackle additional out-of-hours work, ensuring uninterrupted service delivery. Safety is paramount in all aspects of the role, and you'll be expected to uphold health and safety protocols diligently. If you are passionate about joining a team dedicated to environmental stewardship and play a hands-on role in our operations, then we'd love to hear from you! Your duties will include:

• Operating a single person, high pressure water jetting unit which you will be trained in as well as specific CCTV equipment- helping to identify and promote repair work for any problems found on our sewerage network.
• Taking ownership for investigating and offering first time resolutions for sewerage issues encountered by our customers.
• Responding to incidents, and completing planned maintenance work
• Accurately collating and recording all feedback from site through our IT systems.
• Predominately lone working, engaging with both our internal and external customers on a daily basis.
  Experience or willingness to work outside in all weathers, hands on/manual experience is beneficial
• Good IT literacy, with the ability to confidently use handheld devices, mobile applications and digital systems to record work activities, update job records and communicate effectively with customers and colleagues.
• Ability to work autonomously as well using your own initiative
• Excellent customer service and communication skills, with the ability to engage professionally and empathetically with customers, particularly during service disruptions, incidents and potentially challenging situations.
• Full driving license- having a 4.5 tonne license would be advantageous as the role will eventually require this (training will be provided if needed)
• In this role you must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, and you will be expected to complete relevant occupational health checks including Hand-arm Vibration (HAV)
• Our dedicated team, comprised of skilled professionals, plays a crucial role in delivering key services. We take pride in collecting and treating water, ensuring its return to the environment through rivers and coastal outlets. With over 7,000 pumping stations and a network of 76,000 kilometres of sewers directing to more than 1,000 water recycling centres, our team is at the heart of a vital and impactful operation.

Our dedicated team, comprised of skilled professionals, plays a crucial role in delivering key services. We take pride in collecting and treating water, ensuring its return to the environment through rivers and coastal outlets. With over 7,000 pumping stations and a network of 76,000 kilometres of sewers directing to more than 1,000 water recycling centres, our team is at the heart of a vital and impactful operation.

Join us and be part of a team where your skills and passion can make a real difference. We believe in creating an inclusive and diverse workplace, and we welcome all candidates who are ready to contribute their unique perspectives and skills to our mission of environmental stewardship.

Our people are important to us, and we want to make sure that we reward and recognise all the great work that they do.

Your benefits will include:

• Personal private health care
• 25 days annual leave - rising with length of service
• Business use of company van plus access to tools and all uniform and PPE
• Competitive pension scheme - Anglian Water double-matches your contributions up to 7%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.
• A flexible working culture
• Life Assurance at eight times your salary
• Personal Accident cover - up to 5x your salary
• Lots of great discounts
• Paid time off when you're physically and mentally unwell
• An excellent Family Leave package - to help you support your family

At Anglian Water, we stand out as a frontrunner in providing water and water recycling services in the UK, setting the industry standard for quality and customer service. What truly sets us apart is our unwavering commitment to offering the support and growth opportunities that empower our teams to make a tangible impact on our customers and the environment.