Field Technician (Previous Relevant Experince is Required)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician in Stoke-on-Trent. The role involves installation, technical support, and managing incidents for public sector clients. The position offers a company vehicle, medical insurance, and a supportive work environment.

Benefits

Company Vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Demonstrable experience in technical support and installation.
• Experience with IP and network infrastructure products.
• Ability to manage workflow and escalate issues effectively.

Responsibilities

• Assist with equipment installation under guidance.
• Provide technical support for installed solutions.
• Manage and close open incidents in your region.

Skills

Technical break/fix support

Installation of equipment

Network infrastructure knowledge

Job description

Job Title: Field Technician (Previous Relevant Experience is Required), Stoke-on-Trent

Client:

Telent

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

11

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

Field Technician

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin as needed.

This is a great opportunity to work for a company that delivers services to public sector customers and plays a part in keeping the country safe and saving lives.

We want to hear from you if the following sounds like you:

Demonstrable experience of:

• Assisting with the installation of equipment and materials using the latest contract manuals and procedural documents to the required standards of quality and time, under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical break/fix support for customers' installed solutions.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature.
• Reviewing open incidents daily for your region, actively managing your workflow and utilization to close out open incidents.
• Ideally, IP experience and knowledge of working on network infrastructure products / PCs.

What Telent offers:

A career at Telent can span sectors, roles, technologies, and customers, providing opportunities to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We foster an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits of this role include:

• Company Vehicle
• Medical insurance
• 34 days holiday, including public holidays, with the option to buy or sell five days each year
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

About Telent:

Telent is a leading technology company and specialist in design, build, support, and maintenance, with decades of experience in mission-critical communications and the UK's digital infrastructure. Our work helps connect thousands of people and communities using the best technology and innovation. Joining us offers the chance to make a real impact and fulfill your potential while working with a dedicated team of over 3,000 professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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