Field Technician - Plymouth

Virgin Media O2; Plymouth; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a leading telecommunications company as a Field Service Engineer in Plymouth, where you will be part of the UK's fastest broadband network. This exciting role offers a competitive salary with additional earnings through overtime and performance-based commission. Enjoy a 4-day workweek that promotes a healthy work-life balance, while tackling new challenges daily. With comprehensive training and a commitment to inclusion, this position is ideal for motivated individuals ready to make a difference in customer service and technical support.

Benefits

Company van

25 days annual leave

Up to 10% pension contributions

Wellbeing benefits

Medical coverage

Life insurance

Qualifications

• UK Manual driving license with no more than 8 points required.
• Comfortable working at heights and outdoors in all weather conditions.

Responsibilities

• Expert in installations, fault fixing, and customer service.
• Diagnose technical problems and determine solutions.
• Document processes and collaborate with the technical team.

Skills

Problem-solving skills

Customer service

Organizational skills

Job description

Summary

Location: Plymouth

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 24-Apr-2025

Note: For this position, you must live in one of the following postcodes: PL1, PL2, PL3, PL4, PL5, PL6, PL7, PL9, PL12, PL21

Job Overview

Join our team of Field Service Engineers and earn a competitive salary of £29,000, plus overtime (average £4,700) and a performance-based commission of £2,500.

If you are motivated and customer-focused with the required skills and experience, we encourage you to apply. After completing our comprehensive training, enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday – Saturday) with shifts of 7.5 and 10 hours.

Every day brings new challenges and learning opportunities.

Role Responsibilities

1. Be the expert in installations, fault fixing, and customer service
2. Diagnose errors and technical problems, determine solutions
3. Document processes and follow company protocols
4. Collaborate with the technical team and share information across the organization

About Us

Virgin Media O2 is the UK's fastest broadband network, leading mobile services, and one of the largest companies in the UK. We value diversity, high performance, and customer focus, aiming to offer better choices and value. We are committed to inclusion and equality, supporting our employees to be authentic.

Minimum Requirements

• UK Manual driving license with no more than 8 points

Preferred Skills and Attributes

• Comfort working at heights and outdoors in all weather conditions
• Problem-solving skills
• Organized and confident approach

Benefits

• Salary of £29,000 plus £2,500+ OTE, and a company van
• 25 days annual leave, including bank holidays and your birthday
• Up to 10% pension contributions
• Option to buy/sell up to 5 days of leave
• Wellbeing benefits, medical coverage, life insurance, and more

Next Steps

If interested, submit your application. Successful candidates will be contacted for a telephone interview. We support adjustments during the recruitment process; please inform us of any needs.