Field Technician (12-Month Fixed-Term Contract)

Smith Nephew; Huntingdon; On-site; GBP 28,000 - 42,000; Full time

Job summary

Smith+Neb is seeking a Field Technician to maintain and repair medical devices across customer sites in the UK. You will perform preventive maintenance, diagnostics, and service on equipment to meet quality and safety standards, while delivering excellent customer support.

Join a team that values technical problem-solving, accuracy, and strong relationships with hospital staff and internal teams, with opportunities to train across multiple product portfolios and progress in your field service

Qualifications

• Experience in technical repair, maintenance or field service.
• Experience with precision instruments and microscope work.
• Ability to repair and service equipment to internal/external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills for inventory management.
• Customer-focused with strong communication and relationship-building.
• Ability to work independently and in a team.
• Willingness to train across product portfolios.

Responsibilities

• Repair and maintain Smith+Neb equipment per procedures and standards.
• Perform preventative maintenance for service contracts.
• Complete training and certification across product franchises.
• Service equipment under microscope and sharpen surgical instruments.
• Support Service Engineering in PM program.
• Manage personal inventory, perform cycle counts.
• Assist Operations Leads with inventory activities.
• Build relationships with customers, hospital staff, and sales teams.
• Ensure activities are completed efficiently, on time, cost-effectively.
• Meet and exceed KPIs.

Skills

Technical repair

Field service

Troubleshooting

Inventory management

Tools

Microscope operation

Job description

Life. Unlimited. At Smith+Neb we design and manufacture technology that takes the limits off living.

Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best.

As a Field Technician, you'll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards.

This is a 12-month fixed-term contract, with option for prolongation.

What will you be doing?

• Repair and maintain Smith+Neb equipment in line with internal procedures, corporate guidelines, and relevant industry standards.
• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.
• Complete training and certification programs to become qualified to service equipment across multiple product franchises.
• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.
• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.
• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.
• Assist Operations Leads and Service Coordinators with inventory management activities.
• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.
• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.
• Meet and exceed individual performance targets and key performance indicators (KPIs).

What will you need to be successful?

• Previous experience in a technical repair, maintenance, service, or field technician role.
• Experience working with precision instruments and performing detailed tasks under a microscope.
• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to complete training and develop expertise across multiple product portfolios.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

• Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our on our website ()
• Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.
• Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.