Field Technician (12-month fixed-term contract)

Smith Nephew; City of Westminster; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous bonus scheme

Pension plan

Private health plan

Job summary

Smith+ Nephew is hiring a Field Technician to repair and maintain medical devices under a 12-month fixed-term contract with potential extension. You will perform preventative maintenance, become qualified across multiple product franchises, and serve customers while meeting KPIs.

The role requires precision work and strong problem-solving abilities. You will handle inventory, support the Service Engineering team, and build strong relationships with hospital staff and internal teams, all while

Qualifications

• Previous experience in technical repair, maintenance, service or field technician role.
• Experience working with precision instruments and performing detailed tasks under a microscope.
• Ability to repair, maintain and service equipment to internal, corporate and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills to manage inventory and workload prioritisation.
• Customer-focused mindset with excellent communication and relationship-building skills.

Responsibilities

• Repair and maintain Smith+ Nephew equipment in line with procedures and standards.
• Perform preventative maintenance for customers with service contracts.
• Complete training programs to service equipment across multiple product franchises.
• Carry out precision instrument servicing, including under a microscope.
• Support the Service Engineering team in the preventative maintenance program.
• Build and maintain relationships with customers, hospital staff and sales teams.

Skills

Technical repair

Maintenance

Field technician

Precision instruments

Troubleshooting

Inventory management

Customer service

Communication

Team collaboration

Tools

Microscope

Job description

As a Field Technician, you'll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards. This is a 12-month fixed-term contract, with option for prolongation. What will you be doing?

• Repair and maintain Smith+ Nephew equipment in line with internal procedures, corporate guidelines, and relevant industry standards.
• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.
• Complete training and certification programs to become qualified to service equipment across multiple product franchises.
• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.
• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.
• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.
• Assist Operations Leads and Service Coordinators with inventory management activities.
• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.
• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.
• Meet and exceed individual performance targets and key performance indicators (KPIs).
• Previous experience in a technical repair, maintenance, service, or field technician role.
• Experience working with precision instruments and performing detailed tasks under a microscope.
• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to complete training and develop expertise across multiple product portfolios.
• Life. Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living.

Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve. Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com) Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities! Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more. Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship. Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.