Field Support Technician

Saab UK; Fareham; On-site; GBP 42,000 - 66,000; Full time

Job summary

Saab UK is seeking a customer-focused field support technician to service, install, repair, and maintain the Giraffe 1X multi-mission radar and other radar systems. The role involves on-site work with domestic and international customers, challenging travel, and close collaboration with Saab Engineering Teams.

Ideal candidates will have a track record in technical customer-facing roles, willingness to deploy to high-risk areas, and the ability to pass Deployment Ready Training.

Qualifications

• Understand complex systems of systems, ideally radar or military electronic systems.
• Willing to deploy at short notice to high-risk areas.
• Able to meet Deployment Ready Training medical requirements.
• Experience in technical customer-facing fault-finding in high-pressure environments.
• Hold a Full UK driving licence.
• Computer literate and able to use common software tools.
• Able to obtain UK Security Clearance up to SC level.
• UK or Swedish citizenship.

Responsibilities

• Support customers on-site domestically and internationally for radar fielding and maintenance.
• Manning customer support desks, training end users, and assisting OEM production.
• Support trials, exercises, deployments globally for military operations and market growth.
• Assist with system integration, verification, and configuration management.
• Report on running projects and training events as required.

Skills

Complex systems understanding

Willingness to deploy

Medical/Deployment Ready training

Fault-finding in high-pressure env

Full UK driving licence

Computer literacy

UK Security Clearance (SC)

Citizenship: UK or Swedish

Education

ONC/HNC in technical field

Tools

Radar systems

Electronics testing equipment

Configuration management tools

Job description

Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part

Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.

Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.

The Role:

Following planned expansion, Saab is looking to recruit a customer-focused field support technician responsible for the service, installation, repair, and general maintenance of the Giraffe 1X multi-mission radar, as well as other radars in Saab's portfolio. This is an important role, and will require building relationships with the in-country operators, as well as with Saab Engineering Teams.

In this position, you will work with a range of technologies including radar systems, software loading/programming, high-power components (AC and DC), electronics, hydraulics, cooling systems, and interfaces with both Saab and other Command and Control systems. The ability and willingness to travel, including internationally and to areas of very high risk will be essential for this role.

The successful candidate will have the potential to progress within the business; they will also benefit from continuous training across the different sectors of the business and sensors.

Key Responsibilities

• Support customers on-site, both domestically and internationally in field and operational environments to enable initial radar system fielding; this includes conducting planned and preventative maintenance.
• Additional tasks will include manning customer support desks, training end users, and assisting with production at the original equipment manufacturer (OEM).
• Support to trials, exercises, deployments globally in support of military operations, and other company market growth initiatives.
• System integration and verification, and support to configuration management.
• Reporting and administering the running of projects and training events as required

Qualifications and Experience:

Essential:

• The ability to understand complex systems of systems - ideally this would be extensive knowledge of either a radar, electronic warfare, command and control, or sophisticated military electronic systems.
• A willingness to deploy at short notice to areas of very high risk.
• Ability to meet the physical requirements of, and pass the medical examinations associated with, Deployment Ready Training.
• Experience in a technical customer-facing environment demonstrating fault-finding and problem-solving abilities in a high-pressure environment.
• Full UK driving licence
• Computer literate
• Able to obtain UK Security Clearance up to SC
• UK or Swedish citizenship

Desirable:

• Qualified to a minimum of ONC/HNC level or equivalent in a technical area
• Multi-skilled electrical bias
• Previous military experience is highly desired to support the initial fielding of the systems with customers.
• Teaching/ instructional experience, including in practical scenarios, on military systems.
• Be a motivated and critical-thinking individual
• Be capable of working independently and managing their own workload
• Have excellent interpersonal skills
• Be comfortable in a complex customer-facing environment
• Thrive in big groups and maintain a large professional network
• Be perceptive, flexible, and act with integrity, always keeping Saab's best interests in mind
• Have a genuine interest in technology and the ability to adapt styles to suit a varied audience

As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.