Field Support Technician

Saab AB; Fareham; On-site; GBP 55,000 - 75,000; Full time

Job summary

Saab UK is seeking a customer-focused field support technician to service, install, repair and maintain the Giraffe 1X radar and other Saab radar systems. You will build relationships with in-country operators and Saab Engineering Teams, travel internationally, and handle diverse technologies from radar to electronics and cooling systems.

This role offers training across Saab sectors and potential career progression within the company, with a strong emphasis on safety and security clearances,

Qualifications

• Experience in a technical customer-facing environment.
• Willingness to deploy to areas of very high risk.
• Able to obtain UK Security Clearance up to SC.
• Full UK driving licence.
• UK or Swedish citizenship.

Responsibilities

• Support customers on-site domestically and internationally to enable radar system fielding and maintenance.
• Manning customer support desks, training end users, and assisting with OEM production.
• Support trials, exercises, deployments globally in support of military operations.
• System integration and verification; support to configuration management.
• Report and administer projects and training events as required.

Skills

Customer-focused

Field service

Troubleshooting

Interpersonal skills

Independent worker

Education

ONC/HNC level or equivalent

Tools

Radar systems

Electronics

Diagnostics tools

Job description

United Kingdom of Great Britain and Northern Ireland

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part of

Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe.

Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.

Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.

The Role:

Following planned expansion, Saab is looking to recruit a customer-focused field support technician responsible for the service, installation, repair, and general maintenance of the Giraffe 1X multi-mission radar, as well as other radars in Saab's portfolio. This is an important role, and will require building relationships with the in-country operators, as well as with Saab Engineering Teams.

In this position, you will work with a range of technologies including radar systems, software loading/programming, high-power components (AC and DC), electronics, hydraulics, cooling systems, and interfaces with both Saab and other Command and Control systems. The ability and willingness to travel, including internationally and to areas of very high risk will be essential for this role.

The successful candidate will have the potential to progress within the business; they will also benefit from continuous training across the different sectors of the business and sensors.

Key Responsibilities:

• Support customers on-site, both domestically and internationally in field and operational environments to enable initial radar system fielding; this includes conducting preventative and corrective maintenance.
• Additional tasks will include manning customer support desks, training end users, and assisting with production at the original equipment manufacturer (OEM).
• Support to trials, exercises, deployments globally in support of military operations, and other company market growth initiatives.
• System integration and verification, and support to configuration management.
• Reporting and administering the running of projects and training events as required

Qualifications and Experience:

• The ability to understand complex systems of systems - ideally this would be extensive knowledge of either a radar, electronic warfare, command and control, or sophisticated military electronic systems.
• A willingness to deploy at short notice to areas of very high risk.
• Ability to meet the physical requirements of, and pass the medical examinations associated with, Deployment Ready Training.
• Experience in a technical customer-facing environment demonstrating fault-finding and problem-solving abilities in a high-pressure environment
• Full UK driving licence
• Able to obtain UK Security Clearance up to SC
• UK or Swedish citizenship
• Qualified to a minimum of ONC/HNC level or equivalent in a technical area
• Multi-skilled electrical bias
• Previous military experience is highly desired to support the initial fielding of the systems with customers.
• Teaching/ instructional experience, including in practical scenarios, on military systems.
• Be a motivated and critical-thinking individual
• Be capable of working independently and managing their own workload
• Have excellent interpersonal skills
• Be comfortable in a complex customer-facing environment
• Thrive in big groups and maintain a large professional network
• Be perceptive, flexible, and act with integrity, always keeping Saab's best interests in mind
• Have a genuine interest in technology and the ability to adapt styles to suit a varied audience

As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.