Field Support Envoy

Rsgroup; Canterbury; On-site; GBP 28,000 - 38,000; Full time

Job summary

RS Integrated Supply is seeking a Field Support Envoy to cover stores envoys and support client sites across the UK, Germany, and Italy. You will handle stock receipt, issue products, assist clients in selecting goods, and manage returns while maintaining high service levels.

The role requires strong inventory control, MS Office proficiency, and SAP knowledge, with a full driving licence and field-based travel across sites as directed by the Client Resource Manager.

Qualifications

• Excellent client facing and attention to detail skills.
• Fluent in either German or Italian.
• Good working knowledge of stores and inventory management.
• Good understanding of Microsoft packages.
• Knowledge of SAP.
• Full driving licence.
• Knowledge of Industrial Consumables / MRO market and engineering products.
• Basic general PC skills and knowledge (Microsoft programmes).

Responsibilities

• To receipt deliveries and put stock away in pre-determined storage locations.
• To issue stock products.
• To assist clients in the selection of goods, advising where applicable alternatives that reduce overall costs.
• To initiate and conclude all customer / vendor returns.
• To conduct rotational stock checks as required.
• To conduct progressing and associated duties as required for site.
• To identify cost saving measures that will benefit the Client.
• To drive continuous improvements to the engineering stores.
• To maintain the stores standards to Opex requirements.
• To provide excellent levels of customer service for the client.
• To assist with any specific project work.
• To train and develop Store envoys as required for the needs of the business.

Skills

Client facing

Attention to detail

German language

Italian language

Inventory management

Microsoft packages

SAP

Driving licence

Industrial consumables / MRO knowledge

General PC skills

Tools

Microsoft Office

SAP

Job description

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Field Support Envoy

Location: Field Based, GB

Brand: RS Integrated Supply

Function: Supply Chain

Work Location: Field Based

As a Field Support Envoy, you will be providing cover for Stores Envoys and provide support for stores at client sites across the UK, Germany and Italy as directed by the Client Resource Manager.

You will ensure the continual provision of high levels service delivery whilst on site with minimal impact to client operations.

What you will be doing:

• To receipt deliveries and put stock away in pre-determined storage locations.
• To issue stock products.
• To assist clients in the selection of goods, advising where applicable alternatives that reduce overall costs.
• To initiate and conclude all customer / vendor returns.
• To conduct rotational stock checks as required.
• To conduct progressing and associated duties as required for site.
• To identify cost saving measures that will benefit the Client.
• To drive continuous improvements to the engineering stores.
• To maintain the stores standards to Opex requirements.
• To provide excellent levels of customer service for the client.
• To assist with any specific project work.
• To train and develop Store envoys as required for the needs of the business.
• To maintain the required H&S site requirements including reporting near misses as per company procedure.
• To share best practices with sites when covering.
• To complete a handover document for the Envoy’s return.
• To deliver a high standard of customer service level for the client.
• To communicate and liaise both with Client and the relevant COM’s.
• To carry out any other reasonable management request to assist the business or client.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Excellent client facing and attention to detail skills.
• Fluent in either German or Italian.
• Good working knowledge of stores and inventory management.
• Good understanding of Microsoft packages.
• Knowledge of SAP.
• Full driving licence.
• Knowledge of Industrial Consumables / MRO market and engineering products.
• Basic general PC skills and knowledge (Microsoft programmes).

We are RS Integrated Supply.

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. We deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.