L2/L3 Application Support

Tata Consultancy Services; Broughton in Furness; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary packages

Pension

Health care

Life assurance

Laptop and phone

Access to training resources

Discounts within Tata network

Job summary

Tata Consultancy Services is seeking an L2/L3 Application Support professional in Broughton, UK. You will provide technical support for industrial automation systems and MES applications, troubleshoot complex issues, and maintain documentation. Candidates should have expertise in industrial automation protocols, knowledge of programming languages like C# and Java, and a working knowledge of SCADA applications. The position offers competitive salary, pension, healthcare, and wellness initiatives.

Qualifications

• Provide L2 technical support for industrial automation systems, HMIs, SCADA systems, and robotics.
• Troubleshoot complex technical issues and provide root cause analysis.
• Create and maintain technical documents.

Responsibilities

• Provide L2/L3 technical support for MES applications.
• Collaborate with cross-functional teams for seamless issue resolution.
• Coordinate communications between suppliers and business stakeholders.

Skills

Expertise in industrial automation protocols

Programming languages: C#, .NET, Java

Working knowledge of Wonderware or similar SCADA

Knowledge of MES/MOM and ISA 95

Tools

ServiceNow

Job description

Role

L2/L3 Application Support

Location

Broughton, UK

Your responsibilities

• Provide L2 technical support for industrial automation systems, HMIs, SCADA systems and robotics.
• Provide L2/L3 technical support for MES applications.
• Troubleshoot complex technical issues, providing root cause analysis and recommendations for improvements.
• Create and maintain technical documents.
• Collaborate with cross‑functional teams to ensure seamless issue resolution and knowledge sharing.
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area.
• Track and report progress to stakeholders.
• Work experience in ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.

Your profile

Essential skills, knowledge, and experience

• Expertise in industrial automation protocols such as Ethernet/IP, Modbus, and Profibus.
• Knowledge of MES/MOM and ISA 95.
• Experience with programming languages such as C#, .NET, and Java.
• Working knowledge of Wonderware or similar SCADA applications.

Benefits

Competitive salary packages including pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We also offer health & wellness initiatives, sports events, and sponsorship of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation, and are a disability inclusive employer.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. If you would like to opt in, please email [e-mail].

If you are an applicant who needs adjustments to the application process or interview, please contact us at [e-mail] with the subject line Adjustment Request or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.