On Site Support Engineer – EUC

Tata Consultancy Services Limited; Basingstoke; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Pension & healthcare

Training resources

Job summary

Tata Consultancy Services Limited is hiring an On-Site Support Engineer to join our UK IT team. You will handle end-user device support, manage desktop and network issues, and work closely with stakeholders to ensure service excellence across Windows and Mac environments.

You will install, configure and troubleshoot hardware, software and security updates, while maintaining the incident pipeline in SNOW and contributing to process improvements.

Qualifications

• Experience providing on-site desk-side IT support.
• Proficient with VMware AirWatch/Workspace One/Intune.
• Familiar with O365 product suite.
• Excellent verbal and written communication skills.
• Experience with SNOW ITSM and IT ticketing.

Responsibilities

• Establish and maintain relationships with customer stakeholders.
• Provide on-site analysis, diagnosis and resolution of desktop issues.
• Install, configure, test, and maintain end-user hardware and software.
• Serve as the primary IT contact at site for contract issues.
• Manage hardware break/fix and warranty support for devices.
• Configure new users to the domain and set up machines.
• Maintain the IT ticketing system and analyze service desk data.
• Troubleshoot LAN/WAN connectivity and security updates.

Skills

VMware AirWatch

Workspace ONE

Intune

O365

Mac Imaging

Windows Desktop Support

Strong communication

Desk-side support

Tools

Jamf

ABM

SNOW

ITSM tooling

LAN/WAN knowledge

Job description

Job Type: Permanent

Mode of Working: Office Based (5 days a week)

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Support Engineer role?

We have an exciting role for you – Support Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As an On Site Support Engineer, you will be part of an exciting team where you will be challenged every day, utilizing your skills, knowledge, and experience in managing iOS devices and supporting VMware AirWatch/Workspace One/Intune/O365 products/SNOW.

Take on new challenges and work closely with stakeholders to establish and maintain excellent relationships, continuously improving processes for enhanced efficiency and effectiveness.

Grow your career with a dynamic global IT consultancy, where your passion for delivering exceptional customer service and resolving complex desktop problems will make a significant impact.

Your responsibilities:

• Establish and maintain excellent relationships with customer stakeholders, ensuring their IT needs are met effectively.
• Provide onsite analysis, diagnosis, and resolution of complex desktop problems for end-users.
• Install, configure, test, maintain, and troubleshoot end‑user and network hardware, peripheral devices, and software.
• Support Desk side issues per contract and serve as the point of contact for all IT‑related issues at the site.
• Provide hardware break/fix support and warranty support for desktops, laptop, tablets, and workstations.
• Administer and resolve issues with associated end‑user workstation network software products.
• Configure new users to the domain and set up new computers/laptops.
• Maintain the IT ticketing system and analyze Service Desk calls for desktop devices.
• Troubleshoot network connectivity issues in LAN/WAN environments.
• Assist with securing the network by setting up and maintaining antivirus and applying software security updates.

Your Profile

Essential skills/knowledge/experience:

• Laptop/Desktop/Surface Pro (Windows) as well as Mac Imaging Process
• Proficiency in VMware AirWatch/Workspace One/Intune/Jamf/ABM administration and support.
• Familiarity with O365 products.
• Strong communication skills, both verbal and written.
• Ability to provide support for desk‑side issues and act as the primary point of contact for IT‑related concerns.
• Experience in diagnosing and resolving complex desktop problems for end‑users.
• Proficiency in installing, configuring, testing, and maintaining end‑user and network hardware, peripheral devices, and software.
• Knowledge of hardware break/fix procedures and warranty support for desktop, laptop, tablets, and workstations.
• Familiarity with IT ticketing systems and experience in analyzing Service Desk calls for desktop devices using SNOW.
• Troubleshooting skills for network connectivity issues in LAN/WAN environments.
• Familiarity with software deployment and patch management tools.
• Knowledge of ITIL processes and best practices.
• Understanding of network security principles and experience in implementing software security updates.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.