Field Services Manager Europe

EagleBurgmann; Crewe; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Company Car

Company Pension

Diversity & Inclusion

Personal Development

Sustainability & Social Commitment

Job summary

EagleBurgmann Industries UK Limited is seeking a Field Services Manager Europe to continuously develop and lead the European service structure, aligning with global strategies and driving profitability across the region.

You will oversee field operations, coordinate resources, and coach diverse teams while ensuring compliance with HSE standards and customer requirements. International travel is expected as part of the role.

Qualifications

• 5 years of experience in field service for process and power industries.
• Experience in operations or manufacturing is a plus.
• Minimum 3 years leading international teams in a global company.
• Experience with expansion joints and static sealing solutions is preferred.
• Knowledge of product inspection and service execution.
• Strong communication, organization, and customer-facing skills.

Responsibilities

• Develop and lead the SSS Field Service Setup Europe to meet targets.
• Drive European service strategy aligned with global requirements.
• Cross-sell CSS/FFL products and related services.
• Optimize costs and processes (OTD, availability, replenishment, quality).
• Oversee quotes and track quote performance.
• Plan resources, parts, tools and travel for service jobs.
• Ensure all HSE regulations and customer requirements are met.
• Maintain and update field service certifications in Europe.
• Invoice and post-calculate services to achieve profitability.
• Document and store data of completed jobs.
• Coach and train field service staff within FFL.

Skills

Leadership

Cross-functional

Communication

SAP

MS Office

Willingness to travel

Tools

SAP

MS Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.

Some of your Benefits

• Company Car: Benefit from a company car every time you drive.
• Company Pension: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Crewe

On-Site

EagleBurgmann Industries UK Limited

Field Services Manager Europe

Responsibilities

• Continuously develop the structure for and Lead the SSS Field Service Setup Europe to meet and exceed Annual Operating and Strategic targets
• Lead the development and implementation of a European (and Global aligned) service strategy and structure supporting the regional requirements for SSS Field Service Setup Europe
• Drive and align cross-selling of other CSS / FFL products and services (e.g. packing and gaskets and shut down related services of the CSS / ES Segment)
• Continuous cost and process optimization (OTD, availability, replenishment time, quality, innovation, risk + complaint management)
• Quote for service jobs (Oversee-Track-Manage Quote performance)
• Planning/Logistics regarding resources-parts-products-tools and travel needed for the individual service-jobs
• Ensuring all needed HSE regulations and customer specific HSE requirements and documentation are fulfilled
• Manage / keep updated certification requirements of the field service staff Europe
• Invoicing and post-calculation of the individual service-jobs to ensure meeting profitability goals
• Documentation and storage of data to document the job done
• Coaching/Guidance/Training of field service people + other relevant staff within FFL organization

Qualifications

• 5 years of experience within field service in process and power industry plants
• Ideally 5 years of experience in operations / manufacturing
• Ideally minimum 3 years of leadership, preferably of international teams in a global acting company
• Ideally 5 years of expansion joint experience, technical experience in Static Sealing Solutions, namely Expansion Joints and/or piping equipment experience
• Ideally knowledge of product related inspection and service execution
• Deep experience about service in process and power industry plants
• Deep experience in operational and supply processes
• Preferred to have experience with change implementation and setting up and leading international organization, strong leadership skills, who can act well in matrix organizations
• Know-how in understanding technical requirements
• Well organized
• Good interpersonal skills
• Effective communication skills, strong verbal and writing skills, strong in customer communication
• Team Player
• Good knowledge in MS Office
• Knowledge in SAP
• Availability to work flexible hours and readiness to travel internationally as per demand to build up and run the Field service Europe

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.