Field Services Engineer, South West

ESP Global Services; Bristol; On-site; GBP 28,000 - 30,000; Full time

Job summary

ESP Global Services is seeking a Field Services Engineer to provide first and second line support for IT hardware and software issues across the South West of the UK. The role includes responsibilities such as desktop support, troubleshooting, and ensuring exceptional customer service. Candidates should have at least 2 years of experience in PC and laptop hardware, and be willing to work flexible hours as needed.

Benefits

Company vehicle

On call allowance

Pension

Life assurance

Ongoing training and career development

Qualifications

• Up to 2 years’ direct PC and laptop hardware service experience.
• Flexibility to occasionally work variable shifts.
• Basic knowledge of enterprise LAN and WAN setups.

Responsibilities

• Provide desktop support including troubleshooting hardware and software issues.
• Install and troubleshoot desktops, laptops, and peripheral devices.
• Monitor assigned service calls to ensure quality and service goals.

Skills

Troubleshooting

Customer Service

Communication

Education

5 years UK working or educational history

Job description

Join to apply for the Field Services Engineer, South West role at ESP Global Services

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Field Services Engineer, South West role at ESP Global Services

ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Southwest of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based on home, primarily covering the Southwest and occasionally sites across other regions of the UK.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A Snapshot Of What You Will Be Doing

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary
  
  

What are we looking for?

• Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
• Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
• Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
• May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
• Able to work in various locations at short notice.
• Flexibility to occasionally work days and night shifts across a 12-hour shift pattern, as we support airports 24/7.
• Good written and oral communications skills with customers and management.
• Strong customer service ethos.
• 5 years UK working or educational history which can be referenced for airside clearance checks.
  
  

This role will be working Monday - Friday 9am-5:30pm and will require flexibility to transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7.

ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on call allowance + pension, life assurance and access to ongoing training and career development.

On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 4 weeks to provide out of hours coverage. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Who Are We

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers ev

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at ESP Global Services by 2x

Sign in to set job alerts for “Field Services Engineer” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Glastonbury, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 3 days ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 4 months ago

Newport, Wales, United Kingdom 1 month ago

Junior Field Service Engineer, Medical Diagnostics

Bristol, England, United Kingdom 2 weeks ago

Air Source Heat Pump Service/Breakdown Engineer

Stonehouse, England, United Kingdom 11 hours ago

Newport, England, United Kingdom 2 months ago

Bristol, England, United Kingdom 1 month ago

Weston-Super-Mare, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 2 months ago

Bristol, England, United Kingdom 4 months ago

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 2 weeks ago

Medical Field Service Engineer, Water Treatment

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 12 hours ago

City Of Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 5 days ago

Greater Bristol Area, United Kingdom 1 week ago

City Of Bristol, England, United Kingdom 2 weeks ago

Medical Field Service Engineer, X-ray Imaging

Junior Field Service Engineer, Medical Diagnostics

Bristol, England, United Kingdom 5 days ago

Greater Bristol Area, United Kingdom 2 weeks ago

Lydney, England, United Kingdom 2 months ago

Bristol, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.