Service Advisor Southport QLD

James Frizelle's Automotive Group; Sefton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Service Advisor, der die Leidenschaft hat, außergewöhnlichen Kundenservice zu bieten. In dieser aufregenden Rolle werden Sie die Möglichkeit haben, positive Beziehungen zu Kunden aufzubauen und sicherzustellen, dass alle Fahrzeuge pünktlich bereitgestellt werden. Mit einem Fokus auf kontinuierliches Lernen und Entwicklung bietet diese Position nicht nur ein wettbewerbsfähiges Gehalt, sondern auch die Chance, Teil eines wachsenden Teams zu sein. Wenn Sie in einem schnelllebigen und unterhaltsamen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterunterstützungsprogramm (EAP)

Wettbewerbsfähiges Gehalt mit Provisionen

Wachstums- und Entwicklungsmöglichkeiten

Vierteljährliche und jährliche Auszeichnungen

Qualifications

• Erfahrung im Kundenservice und als Service Advisor ist sehr gewünscht.
• Ausgezeichnete Kommunikationsfähigkeiten sind erforderlich.

Responsibilities

• Bereitstellung des ultimativen Kundenservice für unsere Kunden.
• Aufbau und Pflege positiver Kunden- und Mitarbeiterbeziehungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verkaufskompetenz

Proaktive Problemlösung

Education

Erfahrung als Service Advisor

Erfahrung im Kundenservice

Tools

Pentana Solutions (Reynolds & Reynolds)

Job description

• Join a company with dealerships across QLD, NSW, VIC
• Are you a natural at customer service?
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world, we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW, and VIC, we are focused on growing and developing a career path for all our people.

We are currently looking for a Service Advisor to join the team at Southport.

What the role entails:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution-based outcomes
• Eagerness to learn and grow, while being humble when mistakes are made
• Offering accurate estimates for customers requiring additional work or repairs
• Being a champion of objections – there is always a positive outcome!
• Ongoing training and development. If you have the desire to grow, we will get you there

What we are looking for:

• Proven experience as a Service Advisor highly desired, or
• Experience in Banking, Real Estate, or customer-facing roles highly desired
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team. Culture is important to us
• Someone who loves a challenge and has a strong focus on customer experiences
• Love a fast-paced, yet fun environment. It's never dull here

Benefits of joining us:

• Employee Assistance Program (EAP)
• Quarterly and annual awards and recognition for high achievers
• Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes – all with ease
• Competitive salary with commissions and a car on offer