Field Services Engineer

ZipRecruiter; Yeovil; On-site; GBP 33,000 - 37,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to maintain coffee equipment in the Yeovil region. This exciting role involves performing repairs, ensuring quality, and providing exceptional customer service. You will be responsible for maintaining equipment performance, coordinating with clients, and managing spare parts inventory. If you have a strong electrical/mechanical background and a passion for coffee, this position offers a fantastic opportunity to grow within a supportive team environment.

Benefits

25 days holiday

Pension scheme

Employee Assistance Program (EAP)

Life Assurance

Additional company benefits

Company Vehicle

Qualifications

• Strong understanding of coffee quality and coffee equipment.
• Self-motivated with a flexible approach to work.

Responsibilities

• Perform repair and preventative maintenance tasks on coffee equipment.
• Coordinate with the central call centre for updates.

Skills

Problem-solving skills

Customer service skills

Electrical/mechanical background

Computer literacy

Job description

Job Description

Field Service Engineer - Coffee Equipment

Location: Yeovil

Schedule: Day Shift with 1 in 4 weekends required

Salary: £33,000 basic (OTE £37,000) + Company Vehicle

Benefits:

• 25 days holiday
• Pension scheme
• Employee Assistance Program (EAP)
• Life Assurance
• Additional company benefits

Job Description:

Our client is seeking a dedicated Field Service Engineer to join their team in the Yeovil region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

• Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
• Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
• Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
• Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
• Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
• Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
• Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

• Strong understanding of coffee quality and coffee equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Excellent customer service skills.
• Computer literate with a clean driving license.
• Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.

How to Apply:

• Mobile: [phone]
• Telephone: [phone]