Field Services Engineer

CDW UK; Wisbech; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading IT services provider is seeking a Field Services Engineer to diagnose and repair technical issues on various IT equipment. The role involves traveling to customer locations, providing hardware support, and ensuring quality service delivery. The ideal candidate will have experience in hardware maintenance, relevant certifications, and a proactive approach to problem-solving. Competitive salary and benefits are offered, including a company car and private medical insurance.

Benefits

Life Assurance

Contributory Pension

Private Medical Insurance

Enhanced Maternity Pay

25 days holiday plus bank holidays

Option to purchase additional holiday

Season Ticket Loan

Qualifications

• Experience with installing and repairing hardware devices.
• Ability to install and configure software as per customer requirements.

Responsibilities

• Travel to customer sites to provide IT support services.
• Perform on-site installations and troubleshooting of hardware and software products.
• Complete documentation and provide timely updates after each site visit.

Skills

Hardware Maintenance

Troubleshooting

Attention to Detail

Proactive Attitude

Education

Relevant Vendor Certifications

Full UK Driving Licence

Job description

2 days ago Be among the first 25 applicants

This range is provided by CDW UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from CDW UK

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom, and Canada.

Job Summary

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals, and point of sales systems at various customer locations around Peterborough. Additionally, the engineer will provide IT Hardware Support, including installs, moves, and changes across client sites.

Salary and Benefits

• Base salary between £27,000 to £29,000 (depending on experience), along with a company car and fuel card.
• On-call allowance of £44/night or £308/week plus overtime if called out at 1.5x rate.

Key Responsibilities

• Travel to various customer sites to provide IT support services as per contractual requirements.
• Support a range of IT equipment including PCs, laptops, tablets, printers, peripherals, and POS systems.
• Perform on-site installations and troubleshooting of hardware and software products.
• Obtain and maintain vendor certifications as required by CDW.
• Follow documented procedures and contribute to continuous improvement.
• Adhere to safety and ESD precautions.
• Complete documentation and provide timely updates after each site visit.
• Participate in on-call rotations, including mornings, evenings, and weekends (with allowances).
• Support wider teams within the department.
• Work overtime when necessary to meet contractual needs, with overtime rates applying.

Qualifications, Skills & Experience

• Experience with installing, troubleshooting, and repairing hardware devices such as PCs, laptops, tablets, printers, and peripherals.
• Ability to install and configure software as per customer requirements.
• Relevant vendor certifications (e.g., Dell, Lenovo, IBM, HP).
• Good understanding of hardware maintenance and break-fix procedures.
• Full UK Driving Licence.
• Ability to obtain UK security clearances (SC, NPPV3) as required.
• Attention to detail and quality focus.
• Ability to work independently and remotely.
• Methodical approach with a right-first-time mindset.
• Proactive, professional attitude with a ‘can-do’ spirit.
• Results-oriented with a history of exceeding goals.
• Physical capability to carry IT equipment and work in tight or awkward spaces.

About CDW and the Role

At CDW, you'll collaborate with inspiring colleagues who foster diversity and innovation. We value your ideas and support your growth to deliver better solutions for our customers in a rapidly evolving tech landscape.

What We Offer

• Life Assurance
• Contributory Pension
• Private Medical Insurance
• Enhanced Maternity Pay
• 25 days holiday plus bank holidays
• Option to purchase additional holiday
• Season Ticket Loan and other perks

Additional Information

Seniority level: Associate

Employment type: Full-time

Industry: IT Services and Consulting

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