Field Services Engineer

Hexagon Manufacturing Intelligence; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Services Engineer to join their dynamic team in the Reading area. In this role, you will be the face of the company, providing expert technical services for Coordinate Measuring Machines (CMM). This position offers a unique opportunity to leverage your engineering skills in a customer-facing environment, ensuring installations are executed flawlessly and systems are maintained to the highest standards. With a focus on continuous improvement and collaboration, you will mentor junior engineers while adhering to safety protocols and quality procedures. If you're ready to take your career to the next level with a global leader, this role is for you.

Benefits

Competitive salary

25 days holiday plus statutory leave

Fully expensed company vehicle

Company laptop and mobile phone

Daily lunch allowance

Employer pension contribution

Comprehensive technical training

Qualifications

• 4+ years of hands-on experience servicing industrial machinery or CNC systems.
• Recognised qualification in mechanical or electrical engineering required.

Responsibilities

• Install, calibrate, and maintain CMM equipment to the highest standards.
• Diagnose and repair faults in both electrical and mechanical systems.

Skills

Mechanical Engineering

Electrical Engineering

Fault Diagnosis

Technical Troubleshooting

Communication Skills

Problem-Solving

IT Proficiency

Education

HNC/HND/NVQ/Apprenticeship in Mechanical or Electrical Engineering

Tools

CMM Equipment

Windows Environments

Job description

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Job title: Field Service Engineer

VN: 1729

Location: South of England, Reading area

As a Service Engineer at Hexagon Metrology, you will play a crucial role in supporting our customers by delivering expert technical services across our Coordinate Measuring Machine (CMM) product line. You will be the face of Hexagon in the field, ensuring systems are installed, calibrated, and maintained to the highest standard.

This role offers a unique opportunity to apply your technical skills in a dynamic, customer-facing environment with a global industry leader.

Field Operations

• Carry out installation, commissioning, preventative maintenance, calibration, and decommissioning of CMM equipment.
• Diagnose and repair faults at the component or module level, covering both electrical and mechanical systems.
• Produce clear, detailed service documentation and reports following site visits.
• Serve as a trusted technical advisor during all phases of the service process.
• Support coordination and scheduling efforts to streamline service delivery.

Team & Knowledge Sharing

• Mentor junior engineers and apprentices, promoting technical excellence.
• Collaborate with internal departments and OEMs to address complex issues and support continuous improvement.

Compliance & Administration

• Adhere to all safety protocols and quality procedures.
• Uphold the company's ethical standards and core values in all professional activities.

Technical Requirements

• Recognised qualification in mechanical or electrical engineering (HNC/HND/NVQ/Apprenticeship or equivalent).
• Minimum of 4 years’ hands-on experience servicing industrial machinery or CNC systems.
• Proficient in fault diagnosis and technical troubleshooting.
• UK driving license

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong IT proficiency, particularly in Windows environments.
• Logical, practical mindset with strong problem-solving ability.
• Ability to work independently, manage time effectively, and adapt to dynamic schedules.
• Willingness to travel regularly within the UK and occasionally across Europe.

What we offer:

• Competitive salary with additional earning potential through overtime.
• 25 days’ holiday plus statutory leave.
• Fully expensed company vehicle, laptop, and mobile phone.
• Daily lunch allowance and company credit card.
• Employer pension contribution.
• Comprehensive technical training, both locally and at manufacturing sites.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Engineering, and Manufacturing

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Computers and Electronics Manufacturing, and Software Development

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