Field Service Engineer Level 2

Scotmas Group; Kelso; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Group Personal Pension

Private Health Insurance after 3 years

Employee Assistance Programme (EAP)

Bike to work scheme

Electric car scheme

Job summary

Scotmas Group in Kelso is seeking a dedicated Field Service Engineer to provide exceptional technical support and service to clients across Scotland. The role involves on-site maintenance and installation of systems, ensuring optimal performance, and requires strong problem-solving abilities and excellent communication skills.

The position offers a competitive salary, benefits like private health insurance after 3 years, and a balanced work week. Scotmas Group is a leader in hygiene protection and water treatment, committed to diversity and community engagement.

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Strong technical background with mechanical and electrical systems.
• Valid driving license required for travel.

Responsibilities

• Conduct on-site installation, maintenance, and repairs of equipment.
• Troubleshoot technical issues effectively.
• Collaborate with clients to ensure tailored service.

Skills

Field Service Engineering

Problem Solving

Technical Support

Communication Skills

Mechanical Systems Knowledge

Electrical Systems Knowledge

Chemical Handling

Education

N/SVQ in Plumbing/Heating Operations or equivalent experience

Job description

Field Service Engineer Level 2

We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional technical support and service to our clients in the field. You will play a crucial part in ensuring the optimal performance of our equipment and systems, addressing any issues that arise, and delivering solutions that meet our customers’ needs. This position requires a proactive approach, strong problem‑solving abilities, and excellent communication skills. Working a 4‑day week and a weekend call‑out rota (1 in 4).

Benefits

• Remote location covering mainly central Scotland but other areas when needed
• Competitive salary
• Group Personal Pension
• Private Health Insurance after 3 years of service
• Death in service cover
• Income protection cover
• Employee Assistance Programme (EAP)
• Bike to work scheme
• Electric car scheme
• Work vehicle for travel to customers

Responsibilities

• Conduct on‑site installation, maintenance, and repairs of equipment and systems.
• Troubleshoot technical issues and provide effective solutions in a timely manner.
• Collaborate with clients to understand their needs and deliver tailored service.
• Maintain accurate records of service activities, including reports on repairs and maintenance performed.
• Provide training to clients on the proper use and maintenance of equipment.
• Ensure compliance with health and safety regulations while performing duties.
• Stay updated on industry trends and advancements to enhance service delivery.
• Chemical handling, COSHH understanding.

Experience

• Proven experience as a Field Service Engineer or Plumber role is preferred.
• Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.
• Excellent problem‑solving skills with the ability to think critically under pressure.
• Strong interpersonal skills with the ability to communicate effectively with clients and team members.
• A valid driving licence is essential for travel to client sites.
• Flexibility to work irregular hours as needed to meet client demands.
• N/SVQ or equivalent experience in plumbing/heating operations.
• Self‑motivated with strong ethical and working principles.

Scotmas Group

Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, developing and manufacturing products that protect against insect and water‑borne diseases that may be encountered worldwide.

We are currently expanding its business and represent an exciting opportunity to join a forward‑thinking local company that has recently obtained the certified B Corporation standard.

Community Commitment

Scotmas is deeply committed to creating high‑quality jobs, apprenticeships, and meaningful career opportunities that contribute to the local economy. The B Corp certification underpins our dedication to support the community through local talent development, partnerships with nearby businesses, and charitable initiatives.

Commitment to Diversity and Inclusion

Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.