Field Services Engineer

Cytek Biosciences; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in cell analysis is seeking a Field Service Engineer in the UK. The role involves installing, troubleshooting, and maintaining advanced flow cytometry equipment. Ideal candidates will have a technical degree and experience in life sciences. The position requires excellent customer service skills and the ability to communicate technical information effectively. This full-time role involves significant travel and a commitment to service excellence.

Qualifications

• 2 years experience troubleshooting and repairing Life Science equipment.
• Ability to manage technical needs of customers.
• Professional level English is a must.

Responsibilities

• Install, troubleshoot, and maintain Cytek instruments.
• Manage daily schedule to prioritize urgent customer needs.
• Complete business-related transactions in a timely manner.

Skills

Troubleshooting

Customer Service

Technical Communication

Education

Bachelor's degree in Engineering

Life Sciences degree

Tools

Microsoft Office Suite

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We're looking for self-motivated individuals to join our dedicated team of Service Engineers in the UK to provide the highest level of client service! The Field Service Engineer will be responsible for visiting customer sites to install, troubleshoot and maintain Cytek instruments and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core responsibilities for this position include:

• Installation, troubleshooting, maintenance, upgrading and repair of flow cytometers and Cytek products with proficiency in a timely manner.
• Professionally managing technical needs of customers while delivering service excellence.
• Maintaining a regular return visit frequency, keeping complete and accurate written and oral records of practical examinations.
• Identifying customer needs and contributing to improvements in Cytek products.
• Managing the daily schedule to ensure appropriate priority is placed upon urgent customer needs, while setting customer expectations for issues of less urgency.
• Connecting with customers in a timely manner during business hours. Professionally communicating technical information to them via telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Completing all business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc. in a timely manner (usually within 48 hours) with high accuracy.
• Managing personal service spare parts inventory to ensure accuracy on a regular basis.
• Demonstrating the ability to quickly learn new technologies and develop skills in troubleshooting intra-connected complex systems.
• Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's degree in Engineering, Life Sciences, and/or other technical degree, military training or experience
• 2-years experience troubleshooting and repairing Life Science equipment and/or integrated systems (software, optics, fluidics, electronics, etc.)
• Work experience with the repair or service of electrical or mechanical equipment is highly preferred.
• Previous experience in Flow Cytometry Repair is a plus, but not required
• Have a basic understanding of biology as it relates to flow cytometry
• Professional level English is a must – other European languages preferred.
• Proficiency in Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a full-time position, with evening and weekend work required as job duties demand
• This job entails a high volume of traveling – up to 75% of the time. Individual should be able to travel on commercial airlines, train, rental/leased car to fulfill job duties
• Individual should be able to lift 12-15kgs with ease, and be able to work in a standing position for 4 hours at a time.

WHO WE ARE:

At Cytek Biosciences, we are “Reimagining Cell Analysis to Fuel Scientific Discovery.” Our teams are on a mission to advance cancer and cell biology research using a powerful cell analysis technique called full spectrum flow cytometry. We are committed to providing powerful solutions that enable scientists to obtain deep biological insights rapidly and efficiently through high quality, high parametric datasets.

Inclusion and diversity are core values at Cytek, and we place a high value on the unique perspectives and ideas that they foster. The Cytek team represents many diverse cultures, backgrounds and viewpoints. We seek to maintain high ethical standards and a culture that values honesty, integrity, and transparency in all that we do. We are committed to our employees and to the communities we serve worldwide.

Cytek solutions are used in many of the world’s most renowned pharmaceutical, academic and research institutions. We are a growing company that is always looking for energetic, educated professionals. Expand your possibilities professionally and personally, and join our team as we satisfy long unmet needs in fields of research and medical discovery!

All the information collected is needed to consider your application for a job at Cytek Biosciences. If you want to know more about how we will process your information as part of our recruitment process check our Applicant Privacy Policy. Please note that our Applicant Privacy Policy is not supported for viewing on mobile devices. For optimal access, we recommend using a desktop device. Alternatively, you can contact us directly to request a copy of the Applicant Privacy Policy before proceeding with your application.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

Referrals increase your chances of interviewing at Cytek Biosciences by 2x

Get notified about new Field Services Engineer jobs in London Area, United Kingdom.

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Enfield, England, United Kingdom 2 weeks ago

Edenbridge, England, United Kingdom 3 hours ago

Watford, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

Chelmsford, England, United Kingdom 5 days ago

Woking, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Woking, England, United Kingdom 2 months ago

Field Service & Installations Technician

London, England, United Kingdom 1 month ago

Watford, England, United Kingdom 1 month ago

Harrow, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Royal Tunbridge Wells, England, United Kingdom 1 month ago

Tonbridge, England, United Kingdom 1 month ago

Uxbridge, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

Enfield, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Service and Maintenance Engineer (Access Control and CCTV)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

Bromley, England, United Kingdom 1 month ago

QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

London, England, United Kingdom 1 month ago

London, England, United Kingdom 6 hours ago

Bromley, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.