Field Services Engineer

JR United Kingdom; Chepstow; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading IT solutions provider is seeking a Field Services Engineer to diagnose and repair technical issues on various IT equipment at customer locations in Cardiff, Wales. The role involves providing IT hardware support, performing installations, and ensuring quality service delivery. Candidates should have relevant experience and certifications, along with a full UK driving license.

Benefits

Company car

Fuel card

On-call allowances

Overtime rates

Qualifications

• Experience with installing and troubleshooting hardware devices.
• Ability to install and configure software as per customer requirements.
• Hold a full UK Driving Licence.

Responsibilities

• Provide IT support services at various customer locations.
• Perform on-site installations and troubleshooting.
• Complete all relevant documentation and provide quality updates.

Skills

Troubleshooting

Hardware maintenance

Attention to detail

Customer service

Education

Relevant vendor certifications (Dell, Lenovo, IBM, HP)

Job description

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CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

Job Summary

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Cardiff, Wales. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.

Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card

Fixed Term Contract - 12 Months

Key responsibilities

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
• Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems (Epos)
• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Obtain/maintain a set of vendor certifications as required by CDW to perform the role
• Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
• Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
• Providing support services into the wider teams within the Integrated Technology Solutions department
• Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications, Skills & Experience

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Hold a full UK Driving Licence
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base
• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

More about CDW and your career with us:

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.