Field Services Engineer

Southern Scientific Ltd; Cheltenham, Henfield; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Center Parcs trip

Race days & team events

Job summary

Southern Scientific is seeking an additional field service engineer to join our busy service team, providing field service, technical support, software support and remote support to our customers. This role involves extensive travel within the UK and Southern Ireland, with occasional European and international travel may also be required.

The position would suit someone moving from Semiconductor, Medical or Laboratory work to a Field Service role, or someone with proven Field Service experience.

Qualifications

• HNC or equivalent in Electrical and electronic engineering or above.
• Full driving licence.
• Willingness to travel with little notice.
• Strong problem-solving abilities.
• Excellent verbal and written communications skills.
• Able to work independently.
• Background in Field support.

Responsibilities

• Preventative maintenance, upgrades, fault diagnosis and repairs of nuclear monitoring systems.
• Remote support for technical queries or issues.
• Scheduling and prioritising service jobs.
• Preparation and sending of site reports to customers.
• Coordinate and prioritise tasks as required by the Service Director and Service Team Leader.
• Workshop support / Electrical Safety Testing.
• Work within ISO procedures.
• Assist the Sales team for demonstrations and pre/post-sales support.

Skills

Problem solving

Excellent communication

Independent worker

Willing to travel

Education

HNC in Electrical & Electronic Engineering

Job description

At Southern Scientific, we're passionate about our work, customers, people, and our culture. We specialise in supplying radiation detection equipment for the Nuclear, Medical, Security, Defence, Industrial & Research sectors. We are continuously aiming to be the very best by delivering high-quality products and exceptional service at an international level. We were recognised recently when we received the prestigious King’s Award for Enterprise in International Trade as part of the LabLogic Group.

Join our collaborative and supportive team at Southern Scientific, where we're committed to our core values of being Passionate and Driven, Accountable, Respectful and Inclusive, promoting a Family Atmosphere, being Efficient, Customer-Focused, and Trustworthy. Here, benefits like our annual Center Parcs trip and race days foster positive working relationships, making Southern Scientific more than just a workplace; it's a rewarding journey in a globally acclaimed organisation.

The Role

This role is a full time, office-based position when not travelling.

We are looking for an additional field service engineer to join our busy service team, providing field service, technical support, software support and remote support to our customers. This will involve extensive travel within the UK and Southern Ireland, but occasional European and international travel may also be required.

The position would suit someone looking to move from Semiconductor, Medical or Laboratory work to a Field Service role, or someone with proven Field Service experience. This is a great opportunity to work with a customer-focused company supporting several niche product lines.

Responsibilities

• Preventative maintenance, upgrades, fault diagnosis and repairs of nuclear monitoring systems.
• Remote support for technical queries or fixing of issues.
• Scheduling and prioritising of service jobs.
• Preparation and sending of site reports to customers.
• Coordinate and prioritise tasks as required by the Service Director and Service Team Leader.
• Workshop Support / Electrical Safety Testing.
• Work within company ISO procedures.
• Assist the Sales as required for Demonstrations, Pre and Post Sales support.

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

• HNC or equivalent in Electrical and electronic engineering or above
• Must hold a Full driving licence
• Willingness to travel with little notice
• Highly motivated and have strong problem-solving abilities
• Excellent verbal and written communications skills
• Able to work independently to a high standard
• Computer experience and proficiency
• Background in Field support
• Advanced Driver training
• Background in Clinical systems such as Nuclear Medicine, CT, PET
• Holiday – Bank holidays plus 24 days (increasing over service) + additional day off over Christmas
• UK team building weekend at Center Parcs for employees and their families to attend.