Field Services Engineer

Clearwell Mobility Ltd; Burgess Hill; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clearwell Mobility Ltd is seeking a Field Services Engineer to visit customer locations in Burgess Hill to install, commission and service mobility equipment such as stairlifts, scooters, and wheelchairs.

You will diagnose faults, carry out repairs, and perform preventive maintenance while ensuring safety and compliance with company standards. Strong customer communication and a valid UK driving licence are essential.

Qualifications

• Experience installing and servicing mobility equipment is essential.
• Strong diagnostic and fault-finding abilities.
• Experience with stairlifts, scooters, or wheelchairs preferred.
• Valid UK driving licence required.
• Good communication and customer service skills.

Responsibilities

• Visit customer sites to install, commission, and service equipment.
• Diagnose faults and perform repairs on mobility devices.
• Carry out preventive maintenance and safety checks.
• Complete service reports and maintain parts inventory.

Skills

Field service

Troubleshooting

Preventive maintenance

Customer service

Electrical skills

Mechanical skills

Time management

Driving licence

Education

NVQ in engineering

Electrical or mechanical diploma

Tools

Hand tools

Electrical tester

Measuring instruments

Job description

Company Description

Clearwell Mobility Ltd is a UK-based retailer and supplier of mobility aids and equipment, committed to supporting independence and improving quality of life for older adults and disabled people. With 11 high-street showrooms across the South East and a national online service, the company offers expert advice, assessments, installation, and ongoing aftercare. The team works closely with private customers, NHS trusts, and local authorities to deliver reliable, tailored mobility solutions. Clearwell Mobility specialises in products such as mobility scooters, wheelchairs, stairlifts, moving and handling equipment, incontinence products, and daily living aids, with a strong focus on customer care, safety, and long-term support.

Role Description

The Field Services Engineer role is a full-time, on-site position based in Burgess Hill. The role involves visiting customer locations to install, commission, and service mobility equipment such as stairlifts, scooters, wheelchairs, and moving and handling devices. Day-to-day tasks include diagnosing faults, performing repairs, carrying out preventive maintenance, and ensuring equipment is safe, compliant, and functioning effectively. The Field Services Engineer will complete service reports, maintain accurate records, manage parts and tools, and liaise with the wider team to schedule work efficiently. The role also requires providing clear, respectful support to customers, explaining how equipment works, and promoting a positive service experience in line with Clearwell Mobility’s standards.

Qualifications

• Strong field service experience, including on-site installation and repair of mechanical or electro-mechanical equipment.


• Ability to diagnose faults and perform effective troubleshooting and technical support for mobility or similar equipment.


• Background in preventive maintenance, including planned servicing and safety checks to ensure reliable operation.


• Excellent customer service skills, with the ability to communicate clearly, manage expectations, and work respectfully with a diverse customer base.


• Relevant technical qualification (e.g., NVQ or equivalent in engineering, electrical, or mechanical disciplines) is beneficial.


• Comfort working with hand tools and test equipment; understanding of basic electrical and mechanical principles.


• Strong problem-solving skills, attention to detail, and ability to work independently and manage time effectively.


• Valid UK driving licence and willingness to travel locally for customer visits.


• Experience in mobility equipment or healthcare-related products is an advantage but not essential.