Field Service Training Manager

Baker Hughes; Ashby-de-la-Zouch; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global technology company in Ashby-de-la-Zouch is seeking a Training Specialist to oversee field services training activities for employees and customers. The ideal candidate will hold a Bachelor's degree and have at least three years of experience in training. Strong communication skills and the ability to lead small teams are essential for this role, which involves coordinating several projects and maintaining high standards in service execution.

Qualifications

• Minimum of 3 additional years of experience in Training.
• Ability to influence others and lead small teams.
• Lead initiatives of moderate scope and impact.

Responsibilities

• Deliver field services training related activities for employees and customers.
• Work with high-level business teams to specify needs and present outcomes.
• Handle standardized project processes and guidelines based on predefined contracts.

Skills

Strong oral and written communication skills

Interpersonal skills

Leadership skills

Problem identification and solution skills

Analytical ability

Organizational ability

Education

Bachelor's degree from an accredited university or college

High school diploma / GED with 4 years of experience in Services

Job description

Responsibilities, authorities and accountabilities

• All field services training related activities for both employees and customers, including delivering product, system and process trainings and providing ongoing support to ensure the standard and quality of field service execution
• Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done.
• Handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Handles diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Training.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.