Field Service Technician - Central London

Apogee Corporation; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Enhanced DBS

Life assurance 4 x salary

Sponsorship for professional dev/memb.

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Staff rewards scheme

2 paid voluntary days per year

HP employee discounts

Job summary

Apogee Corporation is seeking a Field Service Technician to support IT hardware repair and maintenance across laptops, desktops and peripherals in Central London. The role blends on-site visits with remote support, emphasizing quick resolution and strong customer communication.

You will diagnose faults, install OSes, perform repairs, and keep accurate records while following data protection procedures; a DBS check is required and a commitment to high service standards is essential.

Qualifications

• Experience repairing laptops/PC hardware or providing IT support.
• Strong knowledge of hardware, software and OS (Windows required; macOS/Linux beneficial).
• Experience with diagnostic tools and fault-finding techniques.
• Solid troubleshooting across hardware and basic networking.
• Excellent communication and customer service skills.
• Ability to work independently and manage workload.

Responsibilities

• Diagnose and resolve hardware and software faults on laptops, desktops and peripherals.
• Install, configure and maintain operating systems including Windows and others.
• Support users on-site and remotely with clear guidance.
• Carry out repairs, components replacements and upgrades.
• Troubleshoot printers, connectivity and RPOS hardware.
• Complete accurate service notes and repair records.
• Follow data protection, backup and security procedures.
• Escalate complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with tools, technologies and repair methods.

Skills

Laptop/PC hardware repair

IT support

Windows OS expertise

Diagnostic tools

Troubleshooting

Customer service

Independent worker

Job description

Field Service Technician - Central London

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

We are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware.

This is a hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.

You will be part of a service-led environment where quality, communication, and first-time fix really matter.

What you will be doing

• Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
• Installing, configuring, and maintaining operating systems including Windows and other common platforms
• Supporting users onsite and remotely, providing clear and practical guidance
• Carrying out repairs, component replacements, and system upgrades
• Troubleshooting printers, connectivity issues, and RPOS hardware
• Completing accurate job records, service notes, and repair documentation
• Following data protection, backup, and security procedures
• Escalating more complex issues when required
• Maintaining high standards of customer service and communication
• Keeping up to date with hardware tools, technologies, and repair methods

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

SKILLS AND EXPERIENCE REQUIRED

• Proven experience in laptop or PC hardware repair or IT support
• Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
• Experience using diagnostic tools and fault-finding techniques
• Confident troubleshooting skills across hardware and basic networking issues
• Strong communication and customer service skills
• Ability to work independently and manage your own workload

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.