Field Service Technician - South Region

Trane Technologies plc; Southampton; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

Trane Technologies 在英国 Southampton 区域招聘一名现场服务技术员，负责提供卓越的客户服务与技术支持。该职位在现场进行设备维护、故障诊断和保养，以确保按维护与服务合同的要求维持客户工厂设备的运行。

你将与服务台、销售和运营团队协作，使用诊断软件和手动工具进行故障排除，定期编制工作单发票报告，并确保与客户保持良好沟通。该职位要求具备强烈的客户服务意识、良好的人际沟通能力及在有限监督下工作的能力。

Qualifications

• 具备服务或现场技术人员经验。
• 具备出色的客户服务意识与沟通能力。
• 能够在最小监督下工作，具备解决问题的能力。
• 具备 F-Gas 相关证书者优先。

Responsibilities

• 在指定项目和客户现场访问时诊断系统问题。
• 参与计划性维护、故障处理、保修及试运行工作。
• 与客户建立并维持良好关系，成为可信赖联系人。
• 与服务台、销售和运营团队协作，传达关键信息。
• 使用诊断软件和手工具诊断与修复设备。
• 定期生成完成的工作单发票报告。
• 通过优质服务加强客户关系管理。
• 与上级、区域经理及高级技师沟通进展，推动持续改进。

Skills

客户服务

沟通能力

MS Office 套件

诊断软件

F-Gas 证书

英国驾照

standby / 值班

Tools

MS Office Suite

诊断软件工具

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，以及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

优先与客户进行互动。在未直接与客户交流时，请与办公室同事协作。

Position Overview:

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holiday
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。