Field Service Technician (Production)

Xerox Corporation; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Production Service Technicians to enhance customer satisfaction through exceptional service and technical expertise. This dynamic role involves troubleshooting and maintaining electromechanical equipment, ensuring optimal performance and reliability. Candidates should possess strong time management skills and a commitment to customer service excellence. Join a forward-thinking team dedicated to innovation and customer delight, where your contributions will directly impact client success and satisfaction.

Qualifications

• Experience with electromechanical equipment and troubleshooting.
• Strong time management and reliability are essential.

Responsibilities

• Provide outstanding service and manage customer relations.
• Perform maintenance and repairs on large scale production equipment.

Skills

Senior electromechanical experience

Troubleshooting electrical circuits

Time management skills

Reliability

Valid driver's license

Job description

Press space or enter keys to toggle section visibility

City: Belfast

State/Province: Ulster

Country: Ireland, Northern Ireland

Department: TECHNICAL_SERVICE_ENGINEERING

Date: Working time

Full-time

Ref#: 20035547

Job Level: Job Type

Experience Level: Experienced

Job Field: TECHNICAL_SERVICE_ENGINEERING

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We are an industry leader rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.

Skills and Qualifications:

• Senior electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.
• Useful certifications for this role:

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference of call load, territory alignment, and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Actively and correctly completing service calls independently.