Field Service Technician (Production)

Xerox; Belfast; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry leader is seeking dedicated Production Service Technicians to enhance customer satisfaction in their rapidly growing Technical Services division. This dynamic role involves performing maintenance and repairs on advanced electromechanical equipment, ensuring timely service delivery and optimal customer relations. Ideal candidates will possess a strong background in electromechanical systems, exceptional time management skills, and a commitment to reliability. Join a company that values innovation and customer service excellence, and be part of a team that is making a significant impact in the industry.

Qualifications

• Experience with electromechanical systems and advanced troubleshooting.
• Strong time management and reliability are essential for this role.

Responsibilities

• Manage customer relations by resolving issues according to SLA agreements.
• Perform repairs and maintenance on large scale production equipment.

Skills

Senior Electromechanical experience

Time management skills

Troubleshooting electrical circuits

Ability to read electrical schematics

Reliability

Physical stamina (lifting 50 pounds)

Education

Experience in electromechanical roles

Military or Veteran background

Tools

Multi-meter

Job description

General Information

City: Belfast

State/Province: Ulster

Country: Ireland, Northern Ireland

Department: TECHNICAL_SERVICE_ENGINEERING

Date: Wednesday, April 16, 2025

Working time: Full-time

Ref#: 20035547

Job Level: Individual Contributor

Job Type: Experienced

Job Field: TECHNICAL_SERVICE_ENGINEERING

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Production Service Technician

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities:

1. Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
2. Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
3. Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
4. Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
5. Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications:

1. Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
2. Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
3. Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
4. This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

1. You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
2. Comprehensive understanding of our company and customer service culture.
3. Clear expectations in reference of call load, territory alignment and client satisfaction.
4. Thorough knowledge base of the equipment and inventory needs to support your territory.
5. Actively and correctly completing service calls independently.

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