Field Service Technician: On-Site Appliance Repairs & Upgrades

Kohler Co.; Cheltenham; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Career growth

Diversity & inclusion

Culture of innovation

Health & wellbeing

Job summary

Kohler Mira Ltd. is seeking a skilled Field Service Technician to cover the Bath and Bristol customer base, delivering field-based services for our UK brands. You will repair and replace products, ensure excellent service, and help drive service revenue while upholding safety and stock controls.

The role demands independent work, strong customer focus, and a valid UK driving licence. We offer a competitive rewards package and opportunities for growth within Kohler Mira.

Qualifications

• Customer service experience required.
• Ability to work unsupervised and alone.
• Driven to achieve business targets that drive customer satisfaction.
• Plumbing background an advantage.
• Strong verbal and written communication skills.
• Full UK Driving License with a maximum of 6 points.

Responsibilities

• Act as a brand ambassador for our products and services through contact with our consumers.
• Undertake service visits by repairing and replacing our products across all brands.
• Provide feedback into the business on technical field issues by raising early warnings.
• Deliver excellent customer service across all UK brands.
• Represent the company professionally in any conflict situations.
• Reduce warranty costs by delivering against business defined KPIs.
• Complete appropriate Site Investigations when required.
• Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable.
• Support Trainee Field Service Technicians when required.
• Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence.
• Follow the company stock control process to ensure accurate van stock levels.

Skills

Customer service

Independent work

Targets

Plumbing

Communication

UK driving licence

Job description

Kohler Mira Ltd. is seeking a skilled Field Service Technician to cover the Bath and Bristol customer base, delivering field-based services for our UK brands. You will repair and replace products, ensure excellent service, and help drive service revenue while upholding safety and stock controls.

The role demands independent work, strong customer focus, and a valid UK driving licence. We offer a competitive rewards package and opportunities for growth within Kohler Mira.