Appliance Field Service Tech (AL/LU/WD) – £40k OTE

Sterling Kohler; Cheltenham; On-site; GBP 24,000 - 40,000; Full time

Job summary

Kohler Mira Ltd. is seeking a Field Service Technician to cover AL, LU and WD postcodes and support our UK brands. The role focuses on delivering field-based services, repairing and replacing products, and ensuring exceptional customer experiences.

Ideal candidates will have proven customer service experience, a driving licence with up to six points, and the ability to work independently. Training and career progression are available within a supportive team environment.

Qualifications

• Effective and proven customer service experience.
• Ability to work unsupervised and alone.
• Driven to achieve business targets that drive customer satisfaction.
• Plumbing background an advantage.
• Strong verbal and written communication skills.
• Full UK Drivers License with a maximum of 6 points.

Responsibilities

• Act as a brand ambassador for our products and services with customers.
• Undertake service visits by repairing and replacing our products across all brands.
• Provide feedback into the business on technical field issues by raising early warnings.
• Deliver excellent customer service across all UK brands.
• Represent the company professionally in conflict situations.
• Reduce warranty costs by delivering against KPIs.
• Complete appropriate Site Investigations when required.
• Support business revenue by offering spare parts and upgrading products.
• Assist Trainee Field Service Technicians when required.
• Comply with Health and Safety processes with a zero-tolerance approach.
• Follow stock control processes to maintain accurate van stock levels.

Skills

Customer service experience

Independent worker

Targets achievement

Plumbing background

Communication skills

Full UK driving license

Job description

Kohler Mira Ltd. is seeking a Field Service Technician to cover AL, LU and WD postcodes and support our UK brands. The role focuses on delivering field-based services, repairing and replacing products, and ensuring exceptional customer experiences.

Ideal candidates will have proven customer service experience, a driving licence with up to six points, and the ability to work independently. Training and career progression are available within a supportive team environment.