Field Service Technician - IT/ EPOS / Printer / AV - M4/M5 corridor

Centrex Services Ltd.; West of England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Centrex Services Ltd. is seeking a reliable Field Service Technician to support our Printer, IT, EPOS and AV repair operations across the UK. The role focuses on visiting customer sites, delivering hardware replacements, performing software loads and providing excellent service.

The ideal candidate will have good communication, geographical awareness and team spirit. A full UK driving licence is essential, with a 25+ age requirement due to insurance, and full training will be provided.

Qualifications

• Must possess good communication skills and customer service manner.
• Geographical knowledge and ability to visit customer sites daily.
• Team working skills and willingness to learn.

Responsibilities

• Visit customer sites daily to deliver or replace hardware.
• Carry out software loads as required.
• Work from home-based depot with travel to other depots as needed.
• Participate in a 40-hour week with weekend rota.

Skills

Communication skills

Geographical knowledge

Teamwork

Customer service

Tools

Microsoft Office

Job description

Company:

Company: Centrex Services Ltd.

Salary: Additional earning opportunities available in addition to basic as listed OTE £30k +

Centrex Services Ltd are looking for a reliable adaptable and enthusiastic Field Service Technician due to the continued growth of our operation, who thrives on a challenge. Some previous Printer, IT repair, Copier, AV or very similar experience is preferred albeit NOT essential.

A full driving license enabling you to drive a full sized transit van (manual) or similar (Due to insurance, drivers must be over 25 with a minimum 1 years driving record) is an essential requirement. This role is subject to a smart casual dress code.

For security clearance purposes the applicant must have lived in the UK a minimum of the last 12 continuous Months.

Centrex Services Ltd specialise in Printer, IT, EPOS (Electronic Point of Sale) AV and similar IT related repairs to name a few, specialising in supporting the Retail, Hospitality and Banking sectors. While experience in any of these fields would be desirable, it is not essential as full training will be provided along with detailed scripting and support.

Centrex's policy is to offer long-term salaried career opportunities and NOT short-term contracts, with this opportunity being such a long Term offering.

Essentially, you must possess good communication skills, geographical knowledge, team working skills and an excellent customer service manner, as you will be required to visit our customers sites on a daily basis, which are both business and home based.

Your daily tasks will vary from a simple delivery to a full replacement hardware task or even a software load. No two days are ever the same, so adaptability is essential.

Although primarily home based, your normal collection depot location will be as stated above, you will be expected upon request to cover surrounding areas and neighbouring depots should the need arise, as we do not operate to fixed areas.

You will be provided with a vehicle, fuel card, mobile phone, appropriate tooling and any other equipment required to enable you to complete your daily duties. Additionally, full training will be provided.

While the nature of our business can make for some demanding call volume days, each day will be different and full of new challenges, so this post is not for someone who likes a fixed routine. Equally there are days when just a few jobs need doing.

We are a seven day a week of business, so the position will be subject to shift patterns which will include weekend cover on a rota basis. A standard shift pattern operates on a five days on two days off basis, normally covering 40 hours per week.

Overtime will be paid for any additional hours over those contracted for each week and all positions are subject to 28 days annual holiday (pro rata)

None specifically listed but any IT related repair skills will be a distinct advantage, as will be a basic knowledge of Microsoft programmes. Most important skills are keen to work in the IT trade, keen to succeed and keen to learn.