Field Service Technician: Ilford

Global Draw Limited; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in the gaming sector is looking for a Field Service Technician to ensure top-notch service for gaming terminals. This role involves traveling to customer sites, technical repairs, and improving service quality, with a strong emphasis on customer satisfaction. Applicants should possess a passion for technology and a full UK driving license, alongside excellent communication skills.

Benefits

Annual performance bonus

25 days' holiday

1 day paid leave for charitable projects

Half Day for Health

1 Celebratory day leave

5% employer pension contributions

Employee Assistance Programme (EAP)

Qualifications

• Passion for technology and willingness to learn new systems.
• Strong customer service abilities.
• Previous experience in a technical role, ideally within gaming/electronics or IT preferred.

Responsibilities

• Service, install, and repair betting and gaming terminals.
• Maintain positive customer relationships and provide instruction.
• Log customer concerns and incidents.

Skills

Customer Service

Communication

Technical Skills

Education

Full UK driving license

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d07de0318936

Job Views:

15

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Salary Offer: £26,000 base salary with an additional £1,300 shift allowance.

Light & Wonder is currently seeking Field Service Technician(s) to cover customer sites across the Ilford area. Field Service Technicians will be responsible for servicing, installing, and repairing betting and gaming terminals.

As a Field Service Technician, you'll ensure that our customers receive top-notch service and provide comprehensive instruction and ongoing training as needed. Additionally, you'll assist in developing customer service procedures and continually improving service quality.

Travel within your designated area will be necessary, with potential travel to other regions for coverage as required.

This role is crucial to our business, requiring 40 hours per week on a rotating 5-day schedule. You'll be equipped with a company van, mobile phone, tablet, and all necessary tools.

Key Responsibilities:

• Ensure all new shop installations meet high standards.
• Coordinate and supervise equipment removal from customer premises.
• Maintain positive customer relationships, providing basic operating procedures, event instructions, and information on new software/hardware.
• Conduct shop visits and maintenance regularly as instructed by your Line Manager.
• Log customer concerns, incidents, and feedback.

Qualifications

• Passion for technology and willingness to learn new systems.
• Strong customer service abilities.
• Clear and confident communication skills.
• Punctuality and ability to meet targets.
• Full UK driving license.
• Candidates with relevant qualifications but limited experience may also be considered.
• Previous experience in a technical role, ideally within gaming/electronics or IT, is preferred.

You may have experience in roles such as Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, or Field Service Customer Engineer.

What can we offer?

• Annual performance bonus
• 25 days' holiday
• 1 day paid leave to work on charitable projects
• Half Day for Health (encouraging you to take time away for you & your wellbeing)
• 1 Celebratory day leave (Use for Birthday, Anniversary, an additional day you may celebrate)
• 5% employer pension contributions
• Employee Assistance Programme (EAP)

Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.