Field Service Technician Bristol / Exeter

TN United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team in the United Kingdom. This role is essential for ensuring the smooth operation of hardware and software at customer sites, including ATMs and retail equipment. You'll be responsible for installing, debugging, and maintaining equipment while providing exceptional customer training and support. If you have a knack for troubleshooting and a passion for customer satisfaction, this opportunity is perfect for you. Join a company that values your skills and offers a supportive environment for your career growth.

Qualifications

• 2-4 years of experience in field service or similar.
• Relevant education or work experience.

Responsibilities

• Install, debug, and maintain ATMs and retail equipment.
• Conduct preventive maintenance and refill consumables as needed.

Skills

Troubleshooting

Communication Skills

Customer Training

Education

Relevant Education

Tools

Diagnostic Tools

Job description

Field Service Technician Bristol / Exeter, United Kingdom

This role involves installing, debugging, and maintaining hardware and software, primarily at customer sites. The technician will perform scheduled inspections, minor repairs, and customer training, ensuring high satisfaction and proper product operation.

Responsibilities

• Install, debug, and maintain ATMs, retail, and other equipment within assigned territories.
• Handle incidents using diagnostic tools, troubleshoot hardware and software failures.
• Perform hardware repairs, mechanical adjustments, and software configurations.
• Conduct preventive maintenance and refill consumables as needed.
• Manage hardware and software changes, moves, and installations (IMAC/R).
• Train customers on hardware and software usage.
• Coordinate with dispatch, update on activities, and inform customers about progress.
• Identify process improvements and share knowledge proactively.

Qualifications

• Relevant education or work experience.
• 2-4 years of experience in field service or similar.
• Strong communication skills.
• Valid driver's license meeting fleet requirements.

We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.