Field Service Technician

Gilson; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. This role involves providing expert installation, maintenance, and repair of Automated Liquid Handling instruments, ensuring seamless operations for clients in the life sciences sector. The ideal candidate will possess strong communication and mechanical skills, coupled with a proactive approach to customer service. Comprehensive training will be provided, making this an excellent opportunity for those looking to grow in a supportive environment. If you are ready to take on a rewarding challenge, this position could be your next step.

Qualifications

• Experience in servicing Automated Liquid Handling instruments.
• Ability to troubleshoot and resolve technical issues in the field.

Responsibilities

• Provide quality service to all customers and maintain relations.
• Perform preventative maintenance and emergency repairs.
• Attend regular training to maintain professional knowledge.

Skills

Communication Skills

Customer Service Skills

Mechanical Skills

Computer Skills

Ability to Follow Instructions

Education

Experience in Laboratory Work

Full UK Driving Licence

Job description

Gilson North Yorkshire, England, United Kingdom

Field Service Technician

Gilson North Yorkshire, England, United Kingdom

2 days ago Be among the first 25 applicants

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This range is provided by Gilson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Want to work with a trusted global brand known for precision, reliability, and innovation?

We’re seeking a Field Service Technician specializing in servicing Automated Liquid Handling (ALH) instruments to support our customer base across Northern England.

As a key member of our UK service team, you’ll provide expert-level installation, maintenance, and repair of Gilson’s ALH instruments, ensuring seamless lab operations for our customers in the life science industry. Comprehensive training is provided. Previous experience in laboratory work and automated liquid handling systems is advantageous.

RESPONSIBILITIES

• Provide quality service to all customers
• Communicate professionally and effectively with customers and colleagues
• Maintain and develop customer relations
• Responds promptly and professionally to all customer inquiries
• Working with customer service and sales teams to meet service targets
• Perform preventative maintenance and emergency repairs
• Responsible for diagnosing problems, if any, and determining necessary repairs
• Read and interpret technical diagrams
• Ensures conformance with established calibration and repair standards
• Attend regular training to maintain professional and technical knowledge
• Follow prescribed safety procedures when handling equipment and hazardous materials
• Maintain accurate records and reports
• Occasionally assists Gilson Sales Representatives with equipment demonstration at customer sites

SKILLS OR KNOWLEDGE

• Ability to read and follow instructions as posted.
• Strong communication and customer service skills to interact effectively with customers.
• Mechanically inclined.
• Strong computer skills, including proficiency in relevant software
• Ability to manage a busy schedule with relative independence.

PHYSICAL ABILITY

• Requires good or corrected vision.
• Ability to lift 25kg

OTHER

• Full UK driving licence and willingness to travel regularly within the region, overnight stays may be required (up to 50%)
• Experience working in a laboratory setting beneficial
• Excellent command of the English language, both written and verbal
• Ability to troubleshoot and resolve technical issues in the field
• Ability to acquire new skills and to accommodate change in the workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Quality Assurance, and Other

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