Field Service Technician

Miele GB; London; On-site; GBP 37,000 - 46,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their award-winning service team. This role involves servicing premium kitchen appliances, ensuring customer satisfaction, and promoting care products. You will work independently while being supported by a collaborative team, making every day a new challenge. With a commitment to personal development and a comprehensive benefits package, this is an exciting opportunity for those passionate about technical excellence and customer service. Join a company that prides itself on quality and innovation, and be part of a team that values your contributions.

Benefits

Daily Lunch Allowance

London Weighting

Performance Related Bonus

Commission for Product Introductions

25 Days Holiday

Contributory Pension Scheme

Wellness and Employee Support Schemes

Life Assurance

Income Protection Scheme

Substantial Discount on Company Products

Qualifications

• Experience in appliance engineering or related technical fields.
• Ability to diagnose and solve technical issues independently.

Responsibilities

• Service premium kitchen appliances in customers' homes.
• Promote care products and maintain customer satisfaction.

Skills

Appliance Engineering

Technical Problem Solving

Customer Service

Team Collaboration

Education

Technical Certification

High School Diploma

Tools

Diagnostic Tools

Electrical Testing Equipment

Job description

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Field Service Technician - Premium Kitchen Appliances

Central London (S, SW, N & NW postcodes) your location must be within or very close to the postcode areas listed.

Miele Service team are an award-winning service delivery function, supporting the needs of our domestic customers in their homes. We hire the best technicians to join our field service community bringing experience from the white good sector.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances, but all aspects of customer experience.

About The Role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day.

Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise.

As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. we have a reward platform where you can earn points to exchange for personal gift cards or products.

About You

Ideally you will have worked in an Appliance engineer or Appliance technician role however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on you background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

What to expect from us:

In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £45,600, along with a comprehensive benefits package:

• Starting salary of £37,210 which increases incrementally.
• Potential to rise within the first 8 months.
• Daily Lunch Allowance included in salary.
• London weighting when living in London
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme – money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher Scheme.
• Substantial discount on all company products.
  
  

If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you.

Please apply below by sharing your CV, answering the screening questions and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Manufacturing

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