Field Service Technician

Culligan UK; Lewisham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company van with private use

Uniform and tablet supplied

23 days holiday

Bank holidays

Enhanced family leave

Company pension scheme

Company sick pay

Perks at Work discounts

Employee Assistance Programme

Volunteering day

Mental health support network

Career progression

Job summary

Culligan UK is seeking a Field Service Technician to service water treatment systems at customer sites. You will diagnose, install, and repair equipment, ensuring minimal downtime and high customer satisfaction.

The role includes regular travel, maintenance visits, and a focus on safety, accuracy, and strong communication with clients. Training is provided, with opportunities for progression within the field operations team.

Qualifications

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.
• A full and valid driving license with a maximum of 6 points.
• Ability to diagnose and resolve technical issues effectively.
• Strong DIY skills and experience using power tools
• Excellent communication skills and the ability to build rapport with customers

Responsibilities

• Carry out regular maintenance and repairs on water treatment systems.
• Handle the installation and troubleshooting of equipment directly at clients' locations.
• Efficiently oversee service schedules to reduce downtime for our customers.
• Keep precise records of service visits and communicate any issues or suggestions.
• Engage with customers to grasp their needs and deliver outstanding customer service.
• Weekly visits to the designated Service Centre to replenish parts and supplies.

Skills

Plumbing or electrical experience

Driving license

Diagnostic ability

DIY skills

Customer communication

Tools

Power tools

Job description

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.

This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work

Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities

• Carry out regular maintenance and repairs on water treatment systems
• Handle the installation and troubleshooting of equipment directly at clients' locations
• Efficiently oversee service schedules to reduce downtime for our customers
• Keep precise records of service visits and communicate any issues or suggestions
• Engage with customers to grasp their needs and deliver outstanding customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies.

Requirements

• Proven experience in plumbing or electrical fields preferred, but full training will be provided
• A full and valid driving license with a maximum of 6 points
• Ability to diagnose and resolve technical issues effectively
• Strong DIY skills and experience using power tools
• Excellent communication skills and the ability to build rapport with customers

Benefits

• Monday - Friday working pattern
• Small Company van with private use option available
• Uniform & Tablet supplied
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
• Company Pension scheme
• Company Sick Pay
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression