Field Service Technician

Culligan UK; Edgware; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Small company van

Uniform & Tablet supplied

23 days holiday

Enhanced parental leave

Pension scheme

Sick pay

Perks at Work

Employee assistance

Volunteering day

Career progression

Job summary

Culligan UK is seeking a motivated Field Service Technician to join our team and provide excellent service to customers, keeping water treatment systems in perfect working order.

We offer ongoing training and development with structured programmes, plus opportunities for progression within a supportive field operations team.

Qualifications

• Proven experience in plumbing or electrical fields preferred, but full training provided.
• A full and valid driving license with a maximum of 6 points.
• Ability to diagnose and resolve technical issues effectively.
• Strong DIY skills and experience using power tools.
• Excellent communication skills and the ability to build rapport with customers.

Responsibilities

• Carry out regular maintenance and repairs on water treatment systems.
• Handle installation and troubleshooting at clients' locations.
• Oversee service schedules to reduce downtime for customers.
• Keep precise records of service visits and communicate issues or suggestions.
• Engage with customers to understand needs and deliver outstanding service.
• Weekly visits to the Service Centre to replenish parts and supplies.

Skills

Driving licence

Customer service

DIY skills

Troubleshooting

Power tools

Plumbing

Electrical work

Tools

Power tools

Job description

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.

This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities

• Carry out regular maintenance and repairs on water treatment systems
• Handle the installation and troubleshooting of equipment directly at clients' locations
• Efficiently oversee service schedules to reduce downtime for our customers
• Keep precise records of service visits and communicate any issues or suggestions
• Engage with customers to grasp their needs and deliver outstanding customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies.

Requirements

• Proven experience in plumbing or electrical fields preferred, but full training will be provided
• A full and valid driving license with a maximum of 6 points
• Ability to diagnose and resolve technical issues effectively
• Strong DIY skills and experience using power tools
• Excellent communication skills and the ability to build rapport with customers

Benefits

• Monday - Friday working pattern
• Small Company van with private use option available
• Uniform & Tablet supplied
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
• Company Pension scheme
• Company Sick Pay
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression