Field Service Technician

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a skilled Field Service Technician to support worldwide operations. This role involves installing and maintaining cutting-edge monitoring systems, requiring strong troubleshooting skills and excellent communication. You will travel extensively, ensuring customer satisfaction while working in various conditions. Join a dynamic team where you can make a significant impact in a fast-moving tech environment, with opportunities for professional growth and a commitment to inclusivity.

Benefits

25 days annual leave plus bank holidays

Pension scheme

Employee share options

All travel expenses covered

Unique learning experience

Qualifications

• Hands-on experience in a mechanical role is essential.
• Experience in a similar environment is advantageous.

Responsibilities

• Installation, maintenance, and repair of insect monitoring systems.
• Liaising with customers and resolving technical issues.

Skills

Troubleshooting complex systems

Strong communication skills

Mechanical repairs

Remote diagnostic solutions

Education

BTEC, C&G, HNC in engineering

Tools

Special tools and equipment

Job description

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Position: Field Service Technician

Location: Global (Ideal candidate based in the UK)

About the Role:

We are currently seeking a skilled Field Service Technician to join our team and support our worldwide operations. As a Field Service Technician, you will play a crucial role in installing, maintaining, and repairing cutting-edge monitoring systems. This position involves site surveying, installation, repair, and maintenance of monitors and associated network equipment. You will be at the forefront of implementing a revolutionary green technology, presenting both opportunities and responsibilities to overcome challenges.

Key Responsibilities:

1. Installation, maintenance, and repair of insect monitoring systems.
2. Site surveying to assess the requirements for effective system implementation.
3. Liaising with customers, ensuring high levels of customer satisfaction through effective communication and issue resolution.
4. Handling and resolving technical issues, serving as the primary point of contact for customers.
5. Keeping customers informed of progress and representing the team for many clients.
6. Traveling extensively throughout the UK and internationally, covering up to 75% of working time.
7. Working in various weather conditions and carrying equipment as required.
8. Conducting remote work when not on field visits.

Experience and Skills:

1. Troubleshooting experience with complex systems involving software, electronics, and mechanical components.
2. Strong communication skills, with the ability to explain technical terminology to reassure and provide excellent service to customers.
3. Capability to perform basic mechanical repairs and required maintenance using special tools and equipment.

Person Requirements:

1. Hands-on experience in a mechanical role.
2. Excellent communication and interpersonal skills.
3. Valid driving license is mandatory.
4. Experience in remote diagnostic and technical support solutions in a customer support environment is desirable.
5. Willingness to travel globally, sometimes at short notice.
6. Experience in a similar environment is advantageous.
7. BTEC, C&G, HNC, or similar qualification in an engineering discipline.
8. Knowledge of foreign languages, including Arabic, French, German, Polish, or Portuguese, is beneficial but not essential.

Package:

1. Unique learning experience in a fast-moving tech environment.
2. High degree of responsibility and autonomy.
3. All travel expenses covered.
4. 25 days annual leave plus bank holidays.
5. Pension scheme.
6. Employee share options.

How to Apply:

To apply, please send your CV and a brief covering email outlining why you would like to join the team. We welcome applications from diverse candidates and are committed to promoting an inclusive workplace.