Field Service Representative

JR United Kingdom; North East; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Defence engineering company in Newcastle seeks an experienced Field Service Representative to provide technical support and expertise. The role involves equipment testing, troubleshooting, and maintaining operational readiness, ideal for technically proficient candidates with military backgrounds. This position offers engaging responsibilities in a dynamic international environment.

Qualifications

• 5+ years of hands-on experience in military or defence-related technical role.
• Strong hands-on background supporting electro-mechanical systems.

Responsibilities

• Operate and demonstrate equipment at internal and customer sites.
• Diagnose and repair hydraulic, electrical, and mechanical systems.
• Perform regular inspections, upgrades, and servicing of demo vehicles.

Skills

Mechanical skills

Electrical diagnostic skills

Hydraulic systems knowledge

Communication skills

Job description

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Field Service Representative, newcastle-upon-tyne, tyne and wear

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Client:

The Thrive Team

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

A leading Defence engineering company is seeking an experienced and hands-on Field Service Representative (FSR) to join their expanding technical support team in Newcastle.

Specialising in combat engineering and counter-mine solutions, the company provides cutting-edge equipment to armed forces worldwide.

This is a fantastic opportunity for a technically minded, ex-military (ideally REME) professional looking to apply their mechanical and electrical expertise in a commercial, international role.

As an FSR, you will provide technical support across product testing, installation, demonstrations, diagnostics, maintenance, training, and repair, both on-site and at global customer locations, including military bases. You’ll also maintain the company’s demo fleet to ensure operational readiness at all times.

You’ll act as a key technical ambassador for the business, engaging directly with users and military personnel to ensure equipment is used effectively and supported to the highest standard.

Key Responsibilities

• Testing & Demonstration: Operate and demonstrate equipment at internal and customer sites, supporting training sessions and showcasing capabilities.
• Troubleshooting & Repairs: Diagnose and repair hydraulic, electrical, and mechanical systems, including PLC-controlled components. Produce clear technical service reports.
• Fleet Maintenance: Perform regular inspections, upgrades, and servicing of demonstration vehicles and platforms.
• Project Support: Collaborate with engineering and project teams to build and commission development hardware.
• Travel: Regular travel across the UK and overseas to support customer installations and training.
• Mentorship & Training: Deliver technical training and mentoring to team members and company employees.

Ideal Candidate Profile

• Strong hands-on background in supporting electro-mechanical systems, ideally in a defence, military, or heavy vehicle environment.
• Military vehicle experience (e.g., Warrior, Trojan) is highly advantageous.
• Background in the armed forces (e.g., REME or Royal Marines VM) preferred.
• Skilled in interpreting technical issues and performing on-the-spot repairs under pressure.
• Excellent communicator—confident in military and commercial environments.

Required Skills & Experience

• 5+ years of hands-on experience in a military or defence-related technical role.
• Mechanical, hydraulic, and electrical diagnostic and repair skills.
• PLC diagnostics experience is desirable.
• Competent with rigging and lifting equipment.
• Valid UK driving licence (HGV or large vehicle experience is a plus).
• IT-literate, including good working knowledge of MS Office (Excel & Word).
• Able to obtain and maintain UK security clearance (UK Passport holder ESSENTIAL)

Ideal for candidates who:

• Have experience with armoured or heavy-duty vehicles
• Have strong technical diagnostic capabilities, especially with hydraulics and PLCs
• Are confident working in international, military, or field-based environments
• Are looking for a long-term, hands-on engineering role with excellent benefits and global scope