Field Service Manager

Crown Equipment; Welshpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Materials Handling Equipment company seeks a Field Service Manager to lead their service team in Welshpool. You will enhance operational excellence through customer satisfaction, manage staff performance, and drive new business initiatives. Join a company committed to employee growth and well-being, backed by a respected brand in the industry.

Benefits

Discounts at over 400 retailers

Access to health and wellbeing programs

Corporate health insurance rates

Confidential counselling services

Qualifications

• Strong drive for results and customer-focused approach.
• Proven success in a similar role within Materials Handling, Automotive, or Capital Equipment.
• Track record of managing customer bases and pursuing new business.

Responsibilities

• Deliver service agreements and enhance customer satisfaction.
• Oversee selection, training, and development of field service staff.
• Implement continuous improvement initiatives to set industry standards.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Negotiation

Job description

About the Role

We are seeking an energetic, results-oriented individual to join our Perth Service team as a Field Service Manager. In this role, you will lead a team of site and field technicians, ensuring operational excellence of the technical service team. Reporting to the WA Service Manager, you will contribute to our market-leading brand by developing and maintaining strong business partnerships in a competitive industry.

Responsibilities & Duties

• Deliver service agreements and enhance customer satisfaction.
• Maintain contact with current and prospective customers.
• Provide excellent customer service, manage relationships, and promote retention.
• Oversee selection, training, and development of field service staff.
• Support skill development and improve team performance to foster growth and success.
• Monitor technician performance daily in line with weekly KPIs.
• Manage work allocation to meet customer requirements.
• Optimize labour productivity within your area.
• Identify and address performance shortfalls.
• Implement continuous improvement initiatives to set industry standards.
• Proactively pursue new business opportunities and conduct service presentations.

Skills & Experience

The ideal candidate is a passionate, pragmatic problem solver with a strong drive for results and a customer-focused approach. Leadership experience is essential, with the ability to motivate and inspire teams. Proven success in a similar role within Materials Handling, Automotive, or Capital Equipment industries is preferred. You should have a track record of managing customer bases, actively pursuing new business, and possessing excellent organizational, communication, and negotiation skills.

What Sets Us Apart?

Crown’s rich history began in 1945 in Ohio, USA, and continues today under family ownership. We celebrate long service milestones among our employees and are committed to supporting our staff's growth and well-being. Benefits include discounts at over 400 retailers nationwide, access to health and wellbeing programs, corporate health insurance rates, an inclusive work environment, and confidential counselling services.

The Company

Crown Equipment is a globally respected Materials Handling Equipment company with over 50 years in the Australian market. We operate across all states and territories, supported by a strong brand known for skilled staff, quality products, and innovative technology.