Consulting Services Manager

JR United Kingdom; Telford; Remote; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise leader dans les services de distribution automatique recherche un Consulting Services Manager pour guider les clients vers une transformation significative. En tant qu'expert, vous serez responsable de l'implémentation de leur plateforme tout en assurant une formation et un soutien continus. Ce poste, centré sur la gestion de projet et la consultation, nécessite une expérience solide dans le secteur et une aptitude à communiquer efficacement avec les opérateurs.

Qualifications

• Expérience solide dans la distribution automatique, OCS ou micro marchés.
• Capacité de gestion de projet organisée et analytique.
• Compétences de communication et de leadership naturelle.

Responsibilities

• Implémenter la plateforme innovante chez les clients, gestion de projet depuis le lancement jusqu'à aller en direct.
• Former les clients et fournir un soutien continu.
• Construire des relations de long terme avec les clients.

Skills

Gestion de projet

Leadership

Communication

Analyse

Propriété du client

Connaissance des outils Web

Excel

Tools

Salesforce

CRM

Job description

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Looking for a Vending Pro Who’s Ready to Lead Change, Not Just Manage It

Had enough of talking about progress while standing still?

We’re looking for a seasoned operator from the world of vending, office coffee services (OCS), or micro markets — someone who knows what works, what’s broken, and how to implement real change.

This is your chance to step away from firefighting the day-to-day and instead guide operators across the UK and Europe through meaningful transformation using smart, proven tech. You'll help businesses become leaner, sharper and more profitable — and you’ll lead that journey from start to finish.

The Role: Consulting Services Manager

You’ll be at the forefront of implementing our innovative platform into clients' operations — planning, training, project managing and supporting their journey every step of the way.

From kick-off to go-live, you’ll be the go-to expert, helping clients:

• Map out their existing business processes across departments
• Design smooth implementation plans that fit their real-world operations
• Deliver in-depth training (on-site and remote)
• Identify risks or red flags early — and take action
• Share best practices, time-saving tips and industry insights
• Provide structured status updates and keep projects on track
• Build long-term relationships, offering continued consultation and support

This role blends project management, client education, business analysis, and real-world consulting — ideal for someone who’s walked the walk and now wants to help others do it better.

What You’ll Bring

• A solid background in vending, OCS or micro markets — ideally rising through the ranks into senior management
• Strong project management capability — organised, analytical, and excellent at prioritising
• Natural leadership and communication skills — able to train, consult, influence, and motivate
• A pragmatic mindset — focused on what works, not just what looks good on paper
• Comfortable in a dynamic, fast-paced, sometimes messy environment (think startup energy, not corporate fluff)
• Confidence using web-based tools (Zoom, MS Teams, Google Meet etc) for training and support
• Proficiency in Excel — and bonus points for Salesforce or CRM experience

The Practical Bits

• Home-based — no office commute required
• Frequent UK travel and occasional trips into Europe to support clients face-to-face
• Full autonomy to shape your own work, with the backing of an experienced leadership team

This is not just a support role. It’s not about reading scripts or spinning plates. This is for someone who wants to make real impact, with real businesses, using tools that genuinely work.

If you know vending, speak the operators’ language, and want to be the person clients trust to guide them through smart change — we want to hear from you.