Field Service Manager

ZipRecruiter; Rainham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking global company as a Field Service Manager, where you will lead a dedicated team of Service Engineers. This role offers the opportunity to enhance service operations and customer satisfaction while ensuring compliance with health and safety standards. With a focus on continuous improvement, you will play a key role in optimizing team performance and operational efficiency. Enjoy fantastic benefits, including flexible working options and a generous annual leave allowance, as you contribute to a sustainable future with a leading manufacturer in the electric and electronic equipment sector.

Benefits

Generous annual leave allowance

Flexible Working Options

Pension Scheme

Private Medical Insurance

Dental Insurance

Access to discount platform

Colleague Referral Scheme

Holiday Buy

Long Service Awards

Employee Assistance Programme

Qualifications

• Experience in managing field service teams and operations.
• Strong communication skills for client interactions and team management.

Responsibilities

• Lead and manage field service activities ensuring quality delivery.
• Monitor team performance and drive improvements in service delivery.

Skills

Team Leadership

Operational Management

Customer Service

Health & Safety Compliance

Cost Management

Education

Bachelor's Degree in Engineering or related field

Job description

Job Description

Field Service Manager:

Are you looking to build a career within a global company with opportunities for growth and development? Do you want to join a company that is making a difference?

Office Location: Segro Industrial Park, Consul Ave, Rainham RM13 8HY, and field-based

About Us:

We, the Mitsubishi Electric Group, contribute to creating a vibrant and sustainable society through continuous technological innovation and creativity. We are a leader in manufacturing and selling electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

Role Summary:

The Field Service Manager is responsible for leading and developing a team of Service Engineers and a Service Coordinator to deliver exceptional service operations within their designated area. The role ensures profitable contract delivery, optimized field performance, and outstanding customer satisfaction. This position oversees planned maintenance, reactive repairs, and health & safety compliance, while continuously driving improvements in team performance, operational efficiency, and customer relationships.

Skills/Responsibilities:

To be successful in this role, you will need to:

• Lead and manage all field service activities within the region, ensuring timely and quality delivery of PPM, call-outs, and repairs.
• Act as the primary operational contact for service clients, ensuring professional handling of requests and proactive communication of job status.
• Continuously assess and improve service delivery processes, identifying opportunities for increased efficiency and customer satisfaction.
• Manage team performance, including training, appraisals, and development planning, to ensure capability and motivation align with business goals.
• Monitor and control labour and material costs to meet or exceed gross margin targets.

In return, we offer some fantastic benefits:

• Generous annual leave allowance: 25 days per year, plus bank holidays, increasing by one day with each year of service until 27 days per year.
• Flexible Working: Options including working from home or hybrid working.
• Pension, Life Assurance, Private Medical, Dental Insurance, and a Cash Plan Scheme – funded by Mitsubishi.
• Access to Mitsubishi’s discount platform.
• Colleague Referral Scheme.
• Holiday Buy, Long Service Awards, Cycle to Work Scheme.
• Sports & Social Club (recent events include theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including Eldercare & Best Doctors services.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group rapidly changes, providing a workplace where employees can work to their full potential regardless of background or identity is essential for business development.