Field Service Engineer - Midlands

Omega Resource Group; Birmingham; On-site; GBP 43,000 - 50,000; Full time

Job summary

Omega Resource Group is seeking a Field Service Engineer (Mechatronic) to join the Midlands-based team. Based from home and covering the Midlands, you will provide on-site and remote support for the range of company products on which you have been trained.

The role involves installing, investigating and repairing electrical and mechanical faults, planning parts and tools, and communicating escalations clearly to the CSC and customers.

Qualifications

• Electrical, mechanical and computer-based engineering skills are required.
• Experience with commercial equipment in production environments is needed.
• Strong customer service focus and communication abilities are essential.
• Ability to work in a close team and meet service targets/KPIs.

Responsibilities

• Install, investigate and repair electrical and mechanical faults as assigned by CSC.
• Plan and prepare correct parts/equipment and resources for repairs.
• Communicate escalations, problems or delays to CSC/Supervisor/Customer and report as required.
• Assist customers and internal staff with spare parts identification.
• Provide customer-facing communication, both verbal and written, and own faults/calls.

Skills

Electrical engineering

Mechanical engineering

Computer-based engineering

Customer service

Communication skills

Job description

Role: Field Service Engineer

Location: Midlands

Salary: £43,00 - £50,000 + overtime + company vehicle

Position Description

Based from home and working throughout the Midlands, the Field Service Engineer (Mechatronic) is responsible for providing on site and remote support for the range of company products on which they have been trained.

Responsibilities

• Responsible for Installing, investigating and repairing machine faults of both
• Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required.
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Skills

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s.
• Good communication, IT and customer liaison skills are essential to this role.