Service Engineer - UPS

Schneider Electric; Little London; On-site; GBP 41,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

28 Days Annual Leave + Public Holidays

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support

Gym Flex

Job summary

Schneider Electric is seeking a UPS Service Engineer to service site-based UPS equipment across London and South East UK. The role requires frequent travel, commissioning and maintenance work, and strong customer-facing communication.

You will collaborate with service coordination, technical support, and project teams to deliver professional on-site service, while ensuring safety compliance and quality workmanship.

Qualifications

• Experience with UPS and critical power systems is essential.
• Strong communication and customer-facing skills required.
• Proven ability to work in field service environments.
• Proficient with MS Office and field reporting tools.

Responsibilities

• Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on Schneider Electric UPS equipment.
• Lead and participate in proactive team efforts to meet departmental goals.
• Provide consulting services at customer sites and by phone.
• Collaborate with customers, contractors, service partners and internal teams to resolve issues.
• Document all site visit information accurately and timely.
• Manage installation projects and unit replacements as needed.
• Properly document and dispose of defective parts after repairs.
• Educate customers on basic operation and potential issues of their equipment.
• Adhere to safety policies and Cybersecurity requirements and support 7x24 field coverage.

Skills

UPS industry

Electrical knowledge

MS Office

Customer service

Education

Bachelor's degree or equivalent

Job description

UPS Service Engineer

Internal job title - Generalist Service Representative II

Location: London, Slough, South East UK

Please note that possession of a valid UK driving license is a mandatory requirement for this role, as it involves frequent travel and client visits.

Your Mission

As an original equipment manufacturer of critical power products, the position will be accountable for working within critical power environments for large organisations, across a wide customer base, demonstrating excellent communication and complete ownership of given tasks. These tasks will include commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of different UPS solutions.

Product training will be given in our academy and access to internal software and applications, you will be expected to utilise technical literature including schematic diagrams, service and maintenance manuals and installation guidelines to complete works to a high standard, following process and working within a team environment covering emergency call out.

The main departments you will be working with are: Service coordination, Technical support, Project manager and account teams etc. You will be required to manage onsite activities and supervise installation contractors to ensure best practice.

This position is responsible to provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on Schneider Electric‘s complete range of electrical distribution products and solutions.

Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Test and measurement equipment, knowledge of electrical and electronic codes, and in-depth

knowledge of electrical and electronic principals is required.

A high level of customer service skills is required as well as the ability to perform

troubleshooting.

Your daily task and responsibilities

• Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform consulting services at customer sites as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
• Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
• Must comply with all safety policies, practices, procedures, and cybersecurity
• 7x24 Field Service availability when assigned
• Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Who you are?

Your education and experience

• 2-5 years’ experience within UPS industry or similar.
• Professional technical bachelor or equivalent by experience
• Knowledge of electricity/electronics
• Safety mindset
• Very good knowledge of MS Office and being computer literate
• Good understanding of Schneider Electric

What we offer you

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 41,200 - GBP 61,800 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.