Field Service Manager

Stannah; Dartford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Field Service Manager, where you will lead a team of skilled Lift Engineers in delivering exceptional service. This role offers the chance to drive operational excellence while ensuring compliance with health and safety standards. You will play a key role in shaping your team's success and achieving business goals in a dynamic environment. With a competitive salary and a comprehensive benefits package, this opportunity is perfect for someone looking to advance their career in the lift industry. Be part of a diverse community that values its employees and fosters inclusivity.

Benefits

Competitive Salary

Profit Share Bonus Scheme

25 Days Holiday

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service Award Scheme

Employee Assistance Programme

Enhanced Maternity and Paternity Provision

Free Parking

Qualifications

• Experience in the lift industry or a similar service industry is essential.
• Management qualifications or NVQ in Lift Engineering are desirable.

Responsibilities

• Lead and manage a team of Lift Engineers to meet business targets.
• Ensure compliance with Health and Safety procedures and conduct risk assessments.
• Maintain customer relationships and address queries and complaints.

Skills

Leadership

Operational Excellence

Health and Safety Compliance

Customer Relationship Management

Planning and Scheduling

Education

NVQ Level 3 in Lift Engineering

NVQ Level 4 in Lift Engineering

Relevant Technical or Management Qualifications

Job description

Field Service Manager Jobs in Dartford at Stannah - Join Our Team!

Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.

As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals.

Day to day, you'll lead a team of skilled Lift Engineers working on industrial lifts.

Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area.

You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.

This job is a great opportunity for an experienced Lift Manager or Lift Engineer looking to progress into a management role.

The successful candidate will be based from our Dartford Service Branch, however, travel throughout London & the Southeast is to be expected therefore a full UK driving licence is essential.

You will receive a competitive salary and benefits package which includes a company car/car allowance.

Job Responsibilities:

• Efficiently plan Lift Engineer workloads
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM

Job Requirements:

• Previous experience working within the lift industry or similar service industry with transferable skills is essential
• Relevant technical or management qualifications would be desirable
• NVQ Level 3 / NVQ Level 4 in Lift Engineering

This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.

Company Information:

Stannah is a family-owned manufacturing and engineering company.

Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867.

A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts.

Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued.

Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan.

Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.

• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme.

A workplace initiative to support and enhance well-being.

• Enhanced maternity and paternity provision
• Free parking
• Company Vehicle or Car Allowance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.