Field Service IT Support

Vbeyond; East Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

Vbeyond is seeking an on-site Field Service IT Support professional in the United Kingdom to handle workstation services, breakfix, imaging, and device refreshes. You will work closely with vendors and managed services to maintain systems and deploy new technologies.

Responsibilities include Windows deployments with SCCM, AD/VPN/DNS/DHCP, Office 365 support, and end-user computing across deskside operations. The role emphasizes rapid ticket resolution and hardware lifecycle management.

Qualifications

• Experience with desktop/laptop imaging and OS deployment using SCCM.
• Strong knowledge of AD, VPN, DNS/DHCP, and network basics.
• On-site field support with hands-on hardware maintenance and repair.

Responsibilities

• Provide onsite PC repair and maintenance.
• Perform end-user computing support and device refresh.
• Troubleshoot Windows, Office, printers; OS deployment via SCCM.
• Collaborate with vendors and managed services on changes.
• Configure and support O365 and VPN.
• Manage tickets via ServiceNow; escalate as needed.
• Imaging and deployment of new laptops/workstations.
• Spare parts management and asset lifecycle.

Skills

IT support

End User Computing

Active Directory

Office 365

SCCM

ServiceNow

Networking

Printer support

Azure

Tools

ServiceNow

Airwatch

Intune

Azure

Okta

DNS/DHCP

VPN

Job description

Field Service IT Support:

• Workstation Services (e.g., Desktop, Monitors, Printers and laptop)
• Breakfix
• Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
• Prepare and configured new laptops/workstations specifications as assigned
• End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
• Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
• Windows upgradations through SCCM agent.
• OS and application installation: Windows migrations and deployment of customized images using SCCM
• Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• End user issues related to network, IP config, windows troubleshooting
• Actively worked with hardware and software vendors to resolve client issues in a timely manner
• Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
• Installation of printers, Configuring conference room facilities
• IP Phone installation, troubleshooting
• O365 configuration, troubleshooting
• Other aspects related to End user computing
• Deskside Support
• Spares management
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
• Security compliance
• Populate Knowledge Management system with resolutions and workarounds
• Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
• Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch - intelligent hub/MDM/ intune / azure
• Fault diagnosis / troubleshooting
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
• Ensure swift ticket resolution and elevate issues to Level 3 technician as necessary
• Adept knowledge on Software Center(SWC) and ServiceNow
• Knowledge of Okta and its usage.